IT Support Engineer Resume Madison, WI - Hire IT People

PROFESSIONAL SUMMARY:

IT Professional with 10 years of work experience across enterprise size environments. Has performed level 1 through level 3 support on issues related Windows O/S across multiple hardware standards. Looking for a full - time opportunity to further develop career in infrastructure or utilize the Computer Science degree I am currently working on.

TECHNICAL SUMMARY:

Windows 2000/XP/7/10
Microsoft Office 2003/2007/2010/2013
Dell/HP/Lenovo Hardware
Altiris
SCCM
Norton Ghost
Exchange
Active Directory
DHCP
DNS
Powershell, batch, shell, autoIT, kickstart scripting

EXPERIENCE:

Confidential, Madison, WI

IT Support Engineer

Responsibilities:

Promoted from contractor, to Engineer I, followed by Engineer II in my tenure
Supported multi-domain environment
Provided File Server, DNS, DHCP, services on Amazon network along with AD management
Performed hands on support of the two warhouses and their infrastructure along with deskside support for our corporate customers.
Provided monthly patching for company’s legacy network.
Re-wrote kickstart script for legacy network
Provided hands on server support including being sent to an Amazon office in Detroit to perform work in on their infrastructure.
Created a monitor that would check our time clock’s periodically for a critical file. If the file was damaged, it would be replaced by the program.
Wrote a custom mass deploy registry change in powershell in order to allow our legacy software to work in Amazon’s environment.

Confidential, Madison, WI

Field Services Workstation Technician

Responsibilities:

Provided second level support for 1,200+ Dell workstations across 10+ buildings running Windows XP and MS Office
Utilized Altiris Deployment Services to image workstations, transfer personal files, remotely access PCs, and deploy MS Office and applications specific to the user
Troubleshot motherboards, hard drives and worked with Dell warranty to resolve hardware issues
Assessed and replaced computers for administrative users on campus using Altiris Deployment Services
Performed occasional phone support to users in the multi-domain environment

Confidential, Madison, WI

Central IT Comprehensive Services Professional

Responsibilities:

Performed level two desktop support for around 500 workstations on campus in Madison
Troubleshot issues related to Windows XP, MS Office and HP Hardware
Provided remote support to all UW-Extension employees across the state, and basic technology support to all students that attend the 13 two year campuses across the state
Troubleshot and deployed hardware and software to local customers

Confidential, Madison, WI

Infrastructure Intern

Responsibilities:

Used SCCM to deploy, troubleshoot, install/upgrade software and hardware on workstations throughout building
Utilized Norton Ghost to deploy images to workstations
Tracked and documented tickets using C-Support
Replaced CRT monitors across the campus
Helped in migration from Windows 2000 to XP and supported MS Office 2003 and Lotus Notes
Leaned and used Quask (proprietary visual programming language) to migrate our change management process to a "smart" web based form with SQL and Active Directory tie ins
Escalated complex systems level issues from Help Desk to applicable group on the Infrastructure team
Covered phone shifts for a three month period because WEA lost half the Help Desk to attrition
Created a network ping probe in Java to check the connectivity of devices on our network

Confidential, Madison, WI

Student Intern

Responsibilities:

Helped to administer the Desire2Learn system which hosts all the course websites for the 13 two year campuses in the UW System
Created pod-casting websites for an experiment in distributing lecture material, now called Course Casting at the Confidential
Maintained and created reports in a Microsoft Access database that held online course information
Troubleshot issues for professors on Desire2Learn errors

We provide IT Staff Augmentation Services!

It Support Engineer Resume

Madison, WI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship