Help desk Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Help desk

Provided Tier1&2 response to incoming customer inquiries with Service Desk, via telephone, voicemail, email and personal contact.
Created, logged and track cases/tickets in salesforce and maintain full ownership of ticket through its lifecycle
Created, maintain, and user accounts, roles, and permissions
Worked effectively with team members to support customers’ needs
Configured and maintain windows servers (2003,2008, 2012, 2016, 2019)
Documented, software configuration, hardware troubleshooting, work processes, problem resolutions, and other technical matters
Created and maintained the in - house document database
Supported the QA team by discovering, testing and logging software issues.
Provided end-user software troubleshooting and support in-person or over the phone
Managed and maintain users A.D. accounts, passwords, permissions
Trained more than 40 large and small TV stations in the US and Latin America. Configured and launched them to go live stations using a in house production software
Troubleshoot servers, workstations, and tablets and smartphones by remoting in and work on Multiple issues presented by the in-house software, which include AD, printing, server updates, connectivity issues

Confidential, Washington, DC

Journalist/ News producer/Video editor/Sports anchor

Supported the IT engineer configuring and maintained various hardware and software, including teleprompter, editing desktops/laptops, and printers
Installed computer systems and executed other duties as required
Filmed, produced, scripted, and directed videos, by using lighting/sound/audiovisual equipment for numerous segments, then edited and presented live stories on a daily basis
Collaborated with fellow producers, anchors, reporters, and Ignite control room operators to ensure technically flawless newscasts, special projects, and online coverage
Maintained social media content on station’s website using Wordpress and Syndicaster
Cultivated contacts important to news coverage in the Washington metropolitan area, including law enforcement, city, state, and national officials

Confidential, Arlington VA

Admissions Assistant/Media producer

Executed multiplatform advertisement campaign with several agencies in Latin America, Europe, and the Middle East to attract new student clientele by using email marketing tactics
Filmed, produced, scripted, and directed videos that were presented in national and international campaigns
Communicated with embassies to verify students’ scholarships and payment procedures
Educated incoming students about program content, Visa requirements, and cost
Trained student interns on daily responsibilities, such as telephone communication, creation and maintenance of clientele files, billing and payment inquiries

Confidential, Columbia, MO

Legal Interpreter /It intern

Functioned as an interpreter to allow the attorneys to communicate with clients who are not fluent in English in the areas of business law, and immigration law and criminal law
Developed and updated marketing presentations for both in-house meetings and outside meetings and proposals with prospective clients
Assist and prepared conference room for video conferences.
Set up and installed and maintained printers, workstations, laptops and monitors for the inhouse users

TECHNICAL SKILLS

TCP/IP, Teamviewer, Zoom, Iron Key, MS Exchange, WebEx, VMware, Skype for Business Office 365, TFS, editing software, Final cut, Adobe Premiere CC, CS6, Photoshop, INews ENPS,

We provide IT Staff Augmentation Services!

Help Desk Resume

Washington, DC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship