Engineer Ill Spec-Interconnect Resume

SUMMARY:

Network and Telephony Engineer adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards. Strengths include Network Administration, Telephony, Cisco Unified Communications Manager(CUCM),Cisco Unity Connection (CUCN) Network infrastructure, LAN/WAN Support, Routing and Switching, and implementation. Level - headed and calm in stressful situations with excellent communication skills.

PROFESSIONAL EXPERIENCE:

Confidential

Engineer Ill Spec-Interconnect

Manage and work with vendors to obtain quotes (RFI/RFP), negotiate pricing, and ensure their products and services meet Confidential Wireless’ requirements. Document and track key service indicators and actively participate in regular vendor meetings.
Maintain path, switch, vendor diversity, best cost routing; where economically justified.
Maintain accurate circuit inventory in Granite “XNG” client environment, including work order task completion, circuit path integrity, and billing.
Manage projects to support growth and performance requests in support of the nationwide data and voice networks.
Provide swift resolution to a diverse range of complex voice and data problems.
Perform data analysis required to determine methods and procedures in order to obtain information and reach conclusions.
Perform calculated independent evaluations of multiple inter-related factors; to affect change and engage required resources to achieve a desired result.
Work independently with minimal guidance to achieve operational excellence.
Prepare job aids and tools that document internal methods and procedures.
Plan tasks with little input from management or cohorts.
Provide guidance and/or training to others in the function group.

Confidential

Senior Technical Analyst-Infrastructure

Programs, analyzes and resolves problems related to voice communications systems (VoIP) software and hardware.
Served as Technical Lead for VoIP implementation, migrate phones from legacy platforms to new CUCM platforms, and support ongoing technical and operational assistance for all telecommunications systems, schedules and oversees contracted maintenance and repair services, and provides consultation.
Create matching DIDs, Call handlers, Unity and Auto attendant style. Ensuring Administers call accounting systems by maintaining databases, producing reports.
Audit and analyzed system cost effectiveness and reduced cost by terminating unused services,service contacts.
Coordinates moves, additions, and changes of telecommunication equipment. This includedestimates for purchase equipment, user licences, and maintaining an inventory of devices and their locations within the network and RFP contacting vendors to schedule service.
Tests phone, site & routing pattern builds were functional including analog circuits,SIP Trunks, PRI lines, DID, Combo Trunks and POTS.
Maintained and updated site documents
Supported regional data center operations including server maintenance and SAN support, Exchange administration, regional VOIP infrastructure, and data backup and recovery services supporting DR.
Resolved escalated, complex issues within established timeframes. Responding to technical emergencies during rotating on-call shifts.
Provided coaching and mentoring to technical analysts and members of technical staff.

Confidential

Senior Technical Analyst-End User Support

Manages inbound verbal interactions with users experiencing technical issues via Remedy ticketing system
Identifies, diagnoses, and resolves computer hardware, POS hardware and software issues
Configure, implement and install LAN/WAN infrastructure for administrative and remote offices. Exclusively Cisco Routers & Switches.
Implement, analyze, and support systems for various applications.
Escalates unresolved problems to Tier 2 support
Lead small to medium size projects and provides guidance to IT staff members.
Work as a team manager on large, highly complex technical projects under minimal direction of senior staff and management.
Perform Project management activities such as planning, sizing, configuration and scheduling activities. Develop solutions and make decisions that impact projects and staff members.
Effectively educates customers on product use and assists them in fully utilizing available features
Perform technical evaluation of products.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship