Help Desk Engineer / Junior System Administrator Resume New York, NY - Hire IT People

SUMMARY

IT Professional with over 10 years of experience with various small to medium size companies, which includes the following sectors: Education, Non - Profit, Food Indusrty and Architecture firms.
A 3-year experienced Systems Administrator facilitating upgrades, migration and repairs to bring stability, improved productivity, reduce cost and expand resources to increase business profit.
Core competencies include Project Management, Application Troubleshooting, Server Migrations, Office 365 Management, Vmware Administration, Customer Service and Extensive Windows Experience.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Help Desk Engineer / Junior System Administrator

Responsibilities:

Performed monthly preventative maintenance on servers.
This includes Hardware components and drive space are in good standing, Windows Patching, verify/update Virtual Server licenses and cleaning up server to ensure its running at best performance and minimize any faults from arising.
Migrated Old Physical servers to new hardware models including Dell, HP and Lenovo
Create, managed and repaired various backups such as Cloudberry to Amazon S3/Glazier and Veam Backup.
Work with vCenter 5.5 / 6.0 in managing virtual machines and perform daily tasks as needed
Create Windows Shares, groups, users and printers via Active Directory and Group Policy.
Work with windows server 2008R2, 2012R2 and 2016 to install and managed for customers
Create Mailboxes, Distribution Groups, Shared Mailboxes, whitelist specific domains and granted permissions in Office 365 ECP.
Work on the customers 365 tenant to enable and disable releases and features to the organization
Troubleshoot office 365 issues related to authentication and mail
Work troubleshooting DNS internal and external for many customers
Convert office 365 mailboxes in to share, room and other types as the business requires
Managed relations between clients and vendors to ensure service is being meet and minimized downtime.
Create detail documentation for new projects and processes assigned

Confidential, Long Island City, NY

Desktop Engineer/ Windows Administrator

Responsibilities:

Provided Level 2 Support to user community with various hardware/software issue via email, phone and in-person assistance.
Support over 2500 users in the enterprise
In first 6 months turned around Security surveillance system to be fully managed and compliant
Build windows servers either physical or virtual as was requested by the business
Trained both customer-based and technical staff on computer hardware and software.
Performed maintenance and upgrading of systems as was requested
Work with the senior team in administering and upgrading vCenter server and components
Support smart devices such as IOS and Android with Enterprise email and applications.
Helped on the mail migration from exchange on-premise to office 365 cloud
Ensure systems are licensed and build proper documentation to track assets in the organization

Confidential, New York, NY

Help Desk Engineer

Responsibilities:

Provided level 1-3 Technical support for over 50 Technicians via phone and email.
Routed, open, expedited, updated and close various service tickets using Remedy BMC service Desk application in order to assist and track user inquiries.
Assessed and repaired various makes and models of PCs including Dell, HP and IBM.
Trained incoming technicians on operation of various Department Education specific mainframe applications such as: ATS (Automate the Schools), Net view, OMS (Output Management Systems) and (Dynamic Form Solutions) DFS.
Supported over 50 DOE mid-high-level DOE staff at the DOE Main Network Site at 2 Metro Tech Center.
Troubleshot and assisted techs in isolating network connectivity issues.
Supported users and techs with installing, reloading and configuration issues from Windows xp to Windows 7.
Served as an on-call Backup Help Desk Manager enforcing and dictating company policy and procedures when necessary.