SUMMARY:

• I'm a highly organized, dedicated, and passionate IT professional looking for a hands - on position in which I can flourish and further my career.
• I embody the qualities required to be an asset, carrying on a proud tradition of tenacious work, and going above and beyond the call of duty to achieve my goals.
• Throughout my time in the military,, and various forms of employment; I've amassed 8 years of experience and computer related knowhow.
• I also possess strong managerial decision making skills.
• The ability to develop and implement effective and efficient systems of operation amongst a fast-paced working environment.
• Excellent communication and presentation skills, and a burning desire to enhance my own knowledge, as well as aid and to those around me.
• I'm ambitious, dependable and adaptable.
• When given the chance, I can consistently demonstrate the capability to contribute diligently as part of any team in collaboration to maximized productivity, while meeting a unified goal.
• Excellent knowledge of Microsoft office programs. (Excel, Word, Power Point, Access)
• Extremely high computer knowledge of Windows XP, Vista, 7/8/8.1/10 client installation and operation.
• Familiar with Microsoft Windows Server 2003/2012/r2 installation, configuration and management.
• Experienced with various remote access clients and assisting customers through desktop support.
• Ability to troubleshoot Network and Hardware issues.
• Working knowledge of Cisco layer 3 routers, and layer 2 managed switches configuration and management.
• Able to perform Subnetting computations.
• Familiar with Active Directory and database management.
• Knowledgeable of network security practices and protocols (VPN, IPSec, DHCP, DNS).
• Familiar with Critix XenSever and Critix XenApp.
• Experienced working with LANdesk LDMS.
• Vast understanding and aptitude of operating office equipment, i.e. Printers, Fax Machine, Copiers.
• Experienced working within healthcare and office settings with a deep understanding of HIPAA guidelines.
• Capable of retaining accurate and detailed information.
• Able to generate original correspondences, reports and other documents.
• Strong organizational, filing skills, and recordkeeping skills.
• Profound analytical, writing and research skills.
• Ability to juggle multiple tasks simultaneously while maintaining a high level of work integrity and attention to detail.
• Superb interpersonal and managerial skills.
• Ability to work well with others to accomplish a common goal, however a proven leader when opportunity presents itself.
• Capability to obtain and maintain a secret security clearance and manage secure material.

WORK EXPERIENCE:

Confidential, Fort Myers/Cape Coral, FL

Responsibilities:

• Troubleshoot software, hardware and basic network issues.
• Interacting with users of all levels to help resolve IT related issues and provide answers in a timely manner.
• Assist in the purchasing of all software, hardware, and other IT supplies under the direction of the IT Director.
• Oversee day to day operations of help desk to ensure all employees are receiving support while adhering to IT policies and procedures.
• Perform repairs of desktops/laptops hardware, and office software, as well as provide LAN/WAN connection and phone system support as needed.
• Provide necessary technical guidance associated with the identification, prioritization and resolution of reported IT/IS problems by telephone or on site.
• Establish and perform maintenance programs following company and vendor standards.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Set up and implements workstation maintenance.
• Research current and potential resources and services.
• Perform miscellaneous construction and assemble desk and associated office furniture.

Confidential, Fort Myers, FL

IT Help Desk

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or email messages for customers seeking help
• Train end user by walking them through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with end users to ensure issue has been resolved, and gain feedback on computer usage.
• Run reports to determine malfunctions that continue to occur and manage work follow using trouble ticketing system.

Confidential, San Diego, CA

Responsibilities:

• Facilitated numerous clerical, administrative, and computer programming I.T. duties.
• Handled overall step-up and proper function of all office computer systems, printers, networks and security.
• Maintained a library consisting of a wide variety of instructions, publications, forms, and bulletins providing guidance and regulations for 9 different work centers.
• Provided supply support ordering and recording received and shipped parts, tracking of fuel expenditures and money management.
• Coordinated operations and maintenance using the NALCOMIS OMA System.
• Insured system security, database integrity and configuration is maintained.
• Maintained and interpreted management reports.