SUMMARY:

• Business system analyst, information architect, strategist, facilitator, and project leader delivering knowledge management and information solutions improving collaboration, search, and web/intranet content management applications. Designer of taxonomy and metadata solutions, governance strategies, content mapping and migration activities, UX/UI design and related approaches which add value to knowledge, information exchange, digital experience and search needs necessary to drive business performance.

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Information Architect/Taxonomist

• Design, prototype (Axure) and implement an information architecture (IA) and User Experience/User Interface (UX/UI) in a new web content management system (Sitecore) for a federal agency (USDA - Risk Management Agency).
• Perform business analysis, combining stakeholder input with site metrics to identify opportunities to improve the IA and UX/UI.
• Devise a new approach for the agency to use the new platform for improving engagement with its customers.
• Draft initial scope of work for planning and communicating project resources.
• Write baseline user stories to facilitate refinement and specification by Product Owner.
• Lead and direct the development team using Agile methodology to create a Sitecore web solution for customer, including Coveo for Sitecore. Serve as Scrum Master.
• Apply Responsive Web Design techniques to design; include Section 508 and related accessibility factors.
• Facilitate Product Owner and Stakeholders with solution design and content migration planning.
• Translate current manual content management processes into automated and semi-automated activities in the web CMS to provide customer value and efficiency.
• Lead and facilitate knowledge sharing of key project artifacts and concepts. Use appropriate online tools to collaborate with a geographically-dispersed team.

Confidential, Bethesda, MD

Information Architect/Taxonomy Consultant

• Conduct content audit and assessment of a government agency’s public web site. Apply data/text mining techniques and software for additional analysis and visualization of results.
• Design and lead a requirement assessment for a replacement web content management system.
• Lead vendor evaluation and recommendation process for a web content management system.
• Develop a content taxonomy and information architecture for a replacement web solution.
• Develop a governance strategy to maintain the web site information architecture and taxonomy.

Confidential, McLean, VA

Principal Analyst

• Serve as a trusted advisor for clients’ Information Architecture and Knowledge Management initiatives in Financial Services, Health, Government and eCommerce environments. Identify new products, techniques, processes or services that maximize existing system capabilities and improve business value.
• Execute and manage projects centering on portal, taxonomy, document management, content management and search solutions. Analyze content and information architectures. Design and build information taxonomies, portal navigation, and content management objects to simplify and improve information retrieval.
• Perform business development activities, including leading proposal activities in project planning, financial estimates and technical writing, in order to improve divisional revenue.
• Develop a taxonomy and metadata model to categorize content for a global pharmaceutical company’s pre-market product development activities. Provide mapping rules to support content migration and content categorization, which when applied to a third-party software solution provided and estimated savings of $2.4 million versus a manual approach.
• Redesign and optimize an existing taxonomy, with user-centered design and validation methods, for a global financial industry association to improve content findability within the current content system architecture. Provide a governance approach and recommendations for on-site search analysis to manage change.
• Lead the effort and project management in Enterprise Change Management support to a US Government Agency. Streamline activities, processes and communication to ensure timely change control review and maintain system integrity. Accurately coordinate and communicate change request activities between departmental leaders and project teams.
• Lead the implementation of a national medical association’s updated search application and search user interface, including metadata analysis and enhancements, automated content classification, faceted content retrieval methods, and custom configuration support software. Improve relevancy of returned search results. Managed the sub-contractor tasked with development activities.
• Design a content type and metadata schema to support a large university’s migration to an open- source content management system.
• Improve usability of a US Government Agency’s employee and partner portal though simplified navigation, community page architecture, and document management system design changes. Design and build portal communities to improve usability and findability of information, serving over 5000 users.
• Lead client meetings and workshops to develop business requirements, communicate implementation strategies, and review project changes and risks.
• Create and review business documentation, including requirements specifications, user interface wire frames, governance plans, strategy reports and proposal documents.
• Facilitate vendor application demonstrations and collect stakeholder input used to evaluate and recommend solutions.
• Manage project activities, milestones and budget according to established benchmarks and plans, using tools such as Microsoft Project and Excel to schedule resources and communicate status to stakeholders. Review project deliverables created by others to ensure quality and accuracy.
• Conduct application testing, creating and editing test scripts.
• Evaluate commercial taxonomy management applications, and evaluate integration capabilities to existing systems to ensure data consistency.
• Member of internal Project Management Office (PMO) team providing leadership and delivering orientation sessions in the use of corporate standards expected to improve outcomes and attain CMMI certification.

Confidential, Baltimore, MD

Knowledge Management Advisor

• Design, test and implement knowledge management tools and practices for a global organization supporting USAID, CDC and other contracts.
• Build online communities of practice for project teams. Assess key processes to support and advise team leads on impacts to current process and selection of usage measurement indicators.
• Develop a knowledge portal to improve global staff communication, collaborating with stakeholders in team-based project planning to complete designs and content migration.
• Develop e-learning objects supporting staff development, computer-assisted and distance learning for customers and global programs. Ensure means for reporting and evaluating performance indicators. Provide coaching and technical assistance.
• Support initiatives aimed at improving business processes, program planning, and results indicator tracking. Engage customers to determine requirements and guide selection and development of appropriate solution.

Confidential, Baltimore, MD

Systems Analyst

• Performed system analysis and support for an enterprise clinical information system in a three- tier architecture supporting Cerner Millennium electronic medical records system.
• Supported Cedara I-Reach, a radiology image web server deployed as a pre-PACS solution.
• Managed assigned application upgrades and update project plans to ensure completion within allocated scope, time and quality.
• Enforced change management controls and guidelines for testing and deploying component patches, resulting in system stability and consistency.
• Executed database and system administrator functions to clinical applications running MS SQL Server. Improved system integrity by implementing automated database backup routines and implemented system notifications to minimize system outages.
• Analyzed requests for corrections and enhancements, and documented customer requirements for solution delivery and acceptance testing.
• Developed custom reports, database extractions and solutions to address the customer’s business intelligence requirements using IDX and office applications.
• Identified and implemented new workflow processes to increase operations task efficiency.
• Performed application testing for product upgrades and enhancements. Developed test scripts for new processes.
• Tested EDI transactions for HIPAA compliance, diagnosing issues for resolution.

Confidential, Baltimore, MD

Data Center Supervisor

• Managed data center, which included supervision of three-member team, coordination of activities, ownership of data center policies and procedures, and 24/7 support.
• Conducted system administration, performance monitoring, and database management to ensure >98% availability for a business server hosting IDX practice management applications.
• Managed changes to production schedules and planned updates to hardware and software to minimize downtime.
• Developed and updated automated scripts used for executing operational and business processing functions.
• Implemented and managed bulk mailing system to improve deliverable performance by 100% over an outsourced vendor.
• Executed disaster recovery and business continuity planning and testing.
• Provided remote application and technical support in a helpdesk role.
• Analyzed and resolved IDX-BAR application and functional issues to meet customer requirements.
• Analyzed, documented and prioritized help desk calls for enterprise medical application, PC hardware, office applications, and networking issues.
• Executed functional quality assurance testing of IDX-BAR application software.

Software Support Analyst

• Provided remote application and technical support in a helpdesk role.
• Analyzed and resolved IDX-BAR application and functional issues to meet customer requirements.
• Analyzed, documented and prioritized help desk calls for enterprise medical application, PC hardware, office applications, and networking issues.
• Executed functional quality assurance testing of IDX-BAR application software.

Confidential, Elkton, MD

Consultant

• Conducted intellectual property and patent search related to proprietary technical specifications.
• Developed database, queries and interface to search summary results of patent search.

Confidential, Baltimore, MD

Micro Support Programmer/Analyst

• Assessed management information needs and developed supporting business processes.
• Developed database applications to meet new operational requirements.
• Performed database administration and statistical analysis for financial, patient and research operations.
• Performed PC technical support, diagnosis and training for 50+ staff.