IT Support Specialist Resume Morristown, NJ - Hire IT People

SUMMARY:

Experienced IT Support Specialist with over 18 years of experience in IT. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

TECHNICAL SKILLS:

Windows 10/Mac OS

Windows Sever 2012, 2016

Microsoft Exchange/Office 365 Admin/Intune

Symantec Encryption/Anti Virus

Microsoft Bitlocker

Active Directory/Azure Active Directory

Cisco Call Manager

Office 2013, 2016, 365, 2019 Pro Plus

One Drive/Skype for Business

Powershell

Remote Support

Routers/Switches

PROFESSIONAL EXPERIENCE:

IT Support Specialist

Confidential, Morristown, NJ

Knowledge and understanding of Office 365 Admin Portal, SharePoint, Hosted Exchange, Office 365 One Drive for Business, Intune, Microsoft Azure, Autopilot, Azure Active Directory.
Provide support for operating systems - Mac, Windows 10, Windows Server 2008/2012/2016 , Office 365, Azure Active Directory & ADFS.
Strong desktop hardware and software experience (Windows, Mac, laptops, peripherals)
Active Directory Support and Administration (Group Policy, Permissions, Account Provisioning)
Support Cisco Unified Call Manager (CUCM), registering phones, creating VM & Phone accounts. Troubleshooting Cisco Phone issues hardware & software
Experience with Office 2019 Pro and Office 365 Pro Plus
Support for Symantec Hosted Endpoint Server, Encryption Portal, & Bitlocker
Strong desktop hardware and software experience (Windows, Mac, laptops, peripherals)
Provide WebEx & Skype for Business AV support

IT Support Engineer

Confidential - Parsippany, NJ

Strong desktop hardware and software experience (Windows, Mac, laptops, peripherals)
Exchange/Office 365 support maintenance & administration (SharePoint Support, etc)
Active Directory Support and Administration (Group Policy, Permissions, Account Provisioning)
Experience with Microsoft Server 2012 & 2016
Supported all MS Office 2013,2016,365 and all Toyota internal apps as well
Used Service Now ticketing system for creating and resolving user issues
Experience with Cisco Call Manager, registering phones, creating VM accounts, creating extensions
Knowledge of single sign-on, federation, active directory, and Organizational Unit

IT Support Admin

Confidential - Somerset, NJ

Administration and PC Support for company
Supporting all Windows Operating Systems, Office Versions, and all internal software's
Provided hardware warranty support for all desktops, laptops, phones, servers
Assisted in developing and testing of software images for all hardware
Supported networking & server issues when escalated
MS IIS, basic LAN, WAN, DNS, DHCP, WINS administration and support
Handled weekly hardware & software migrations for users
Administration and support of Windows servers to include Active Directory, GP
Administration of Antivirus software (Trend Micro, MacAfee, Symantec, etc.)
Handled all desktop escalations
Used Service Now ticketing system for call logs

IT Desktop Admin

Confidential - Roselle Park, NJ

Knowledge of Windows XP & 7 Pro support
Supported Outlook & Lotus Notes for email
Knowledge of Active Directory
Performed onsite hardware warranty repairs for desktops & laptops
Involved in migration project to move Schering Plough users from there domain to the Confidential domain
Used Ontrack software to recover end users data when needed
Supported Office 2003, 2007, 2010
Provided level 3 help to end users through Manage Now ticketing system
Onsite & remote support for all 5,000 end users

IT Support Engineer

Confidential - Warren, NJ

Provide hardware & software support to over 5,000 end users onsite & remote
Skilled in Windows 95, 98, NT, & 2000
Knowledge of Windows NT Workstation & Server
Used Server Manager to manage computers & domains
Created accounts, granted permissions & server roles, make configuration changes, etc
Assisted in mass roll out of Confidential laptops to over 1,000 users
Provided dedicated support to Lucent executives
Knowledge of Lotus Notes, Microsoft Exchange, & Outlook
Provided printer support
Provide mobile device support
Used remedy ticketing system to manage tickets
Executive Support

Desktop Network Tech

Confidential - Florham Park, NJ

Supported 400+ onsite users in applications, Windows 95, 98, NT.
Knowledge of Server NT, Novell Netware
Performed creating & imaging end user laptops with ghost software
Worked alongside a Network Engineer helping resolve basic networking issues
Assembled network cables for the engineer
Provided admin tasks on Server NT, creating accounts, permissions, change configurations
Knowledge of printers, scanners, mobile devices
Use of DK Help Software to manage tickets
Performed all hardware & software support for all laptops & desktops