SUMMARY:

• Passionate Technologist with a strong background interacting with variety of technical audiences to deliver projects ahead of schedule and with a high degree of quality.
• Superb collaboration skills and requirements elicitation experience with Software Development teams, Hardware and Infrastructure personnel, and various end users within technical communities to support high - profile projects.
• Extensive experience in requirements gathering and working with business users to deliver realistic technical solutions.
• Excellent communication skills in all formats, with the ability to influence and build confidence with all levels of stakeholders.
• Additionally, I offer proven track record of success as Scrum Master and Quality Assurance (QA) tester with the ability to work in several phases of the SDLC process.

SKILLS & TECHNICAL COMPETENCIES:

• JIRA
• GitHub
• JSON
• IBM Rational Tools/RTC
• Confluence
• MS Office
• Visio
• Team Foundation Server
• SOAPUI
• HTML
• Product Road Maps
• Quality Assurance
• Story Mapping
• Requirements Elicitation
• Product Lifecycle
• Scorecards
• Agile Delivery
• Scrum Framework
• Project Delivery
• System Workflows
• Control M Job Scheduler
• Automation Anywhere
• Mobile Testing
• Selenium IDE
• ETL Testing
• HP ALM
• HP Service Now
• SharePoint Admin
• Microsoft Test Manager
• SQL Querying

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, OH

IT Consultant

Responsibilities:

• Facilitate journey-mapping sessions to capture system workflows, break-down of technical tasks, assign story points, and plot out delivery via Sprint Planning sessions. Helped Set-up Repo in GitHub and break-out technical cards for Team
• Point of contact for all business discussions; including scheduling meetings, scribing meeting minutes, providing summary write-ups of decisions and go-forward plans.
• Oversee visual boards used to communicate Product Status including daily Stand-up board, Plan to Build checklist, and Backlog Prioritization; facilitate frequent discussions and white board sessions.
• Build-out Sprint Scorecards with detailed slide-deck covering team’s performance metrics, highlighting work deliverable status and team s.
• Instrumental in helping Showcase showcasing team’s Book of Work by creating One-Page Summaries including metrics, process highlights, and technologies used to build Bots.

Confidential

IT Consultant

Responsibilities:

• Recognized for running efficient and effective weekly Operations Meeting with impacted technology partners. Act as Scribe and facilitator, disseminate agenda, craft rapid and accurate technical meeting minutes and consolidate for easy consumption.
• Resourceful in overseeing bi-weekly Sprint Planning meetings; helped team balance work capacity and priorities with project deliverables to maintain sustained pace for Two-week Sprints.
• As Business Analyst, gathered requirements for over 100 technical story cards for large scale Informatica Migration project impacting 20+ Business Solution Areas using RTC Requirements Management Tool, documented all technical details, point estimates, and acceptance criteria.
• Designed communication strategy for high-profile Hardware Refresh Infrastructure project which entailed crafting detailed document of project scope, impacts, timelines, customer requests.
• Oversee team’s SharePoint site by organizing location of key documents; helped redesign layout and improved presentation of team logo.

Confidential

IT Consultant

Responsibilities:

• Prepare weekly release notes by collaborating with Developers to document latest code versions technical specs, and environmental details
• Schedule and kick-off Show n’ Tell demo sessions for large Releases; assist in answering questions from key stakeholders.
• Execute efficient Build to Run meetings with all stakeholders by documenting list of features for each release, creating visual graphs, ranking order by priority; availing time to field questions.
• Collaborate closely with Development team to White Board process flows for technical solutions, consolidate into concise technical write-ups for team’s usage.

Confidential, Columbus, OH

Agile QA Lead/Senior Analyst

Responsibilities:

• As QA Lead for Filenet team, skilled in Project Delivery efforts; seize opportunities for cross-functional interaction with dependent teams for building out and executing End to End testing and Release Planning activities.
• Liaised with Product Owner to review test execution results; provided detailed screenshots; ensured proof of results were satisfactory to gain sign-off of Story Cards.
• Created detailed Master Test Strategy documents outlining test plans, risk assessments, management of test data, timeline and delivery of meetings; presided over all test activities as Lead on majority of Filenet-based projects.
• Utilized SQL queries to test real-time population of documents based on date logic; collaborated alongside Developer to execute variety of SQL statements to insert, update, delete and query validity of data.

Confidential, Columbus, OH

Senior QA Analyst/Lead Business Analyst

Responsibilities:

• Responsible for building consistent practices within the team, with emphasis on adhering to the “Definition of Done” for each story; coached the team to conduct Three Amigos meetings, involving key team members (1 Dev, 1 QA, 1 BA) to deconstruct stories, resulting in more structured and timeboxed meetings (decreased Backlog Refinement meetings by 30 minutes).
• Managed all test case design and execution for DOI Rate Revisions, system enhancements, corporate web redesigns, Cross-browser upgrades, mobile testing; functionality changes to in-house quote/bind system for Independent Agents and Underwriters.
• Selected to join Agile Next Gen Auto team based on Agile experience and to assist with Scrum Master duties.
• Spearheaded efforts to in corporate UAT team representation in Sprint Planning meetings resulting in increased product sign-off 2 days ahead of iteration end dates; oversaw hand-off of finished work increments to UAT team by demonstrating features of finished items and documenting enhancement for later features.

Confidential

Senior QA Agile Analyst

Responsibilities:

• Lead and team member of Agile project ‘Cyber Liability’; execution and delivery of newly created policy coverage for Confidential Business Assurance and Package products.
• Helped create and administer Trello online story board for team.

Confidential, Columbus, OH

Sr. Analyst, Requirements Analyst

Responsibilities:

• Line Analyst for Internet Servicing Build team; support Nationwide.com website with estimated 2 million end users monthly.
• Elicit and write story cards for Agile team, support needs of Developers and Testers. Partner closely with Iteration Manager to plan and forecast team’s priorities; liaise with Business Consulting team to develop effective solutions for delivering software enhancements, change requests, upgrades, and defect fixes.

QA Test Lead

Confidential

Responsibilities:

• Test Lead and Analyst for projects within NSS portfolio, including Incentive Compensation Management (ICM), RegEd License Management Tool, Lead Management Tool (LMT), and Fusion.
• Oversee test planning, test case set-up, script design and execution; defect management and reporting via Quality Center.
• Skilled in analyzing complex systems requirements and existing business processes and information systems; develop cost-effective information technology solutions.

Computer Analyst

Confidential

Responsibilities:

• Supported enterprise-wide applications, websites, and servers as a member of the Internet Distributed Operations Center (IDOC) team.
• Worked across Property & Casualty, Nationwide Financial, Corporate Applications and Nationwide Service Center in order to maintain system uptime within a tier 4 24x7 data center environment.

Technical Support Analyst/Consultant

Confidential

Responsibilities:

• Provided first-tier technical support and problem management to Enterprise-wide customers; users supported included over 30,000 workers.
• Supported issues regarding computer operations, installations, set-ups, error messages, anti-virus programs, on-line transactions, software, hardware, e-mail, password resets, connectivity, system status and downtime procedures