HELP DESK MANAGER Resume St. Louis, MO - Hire IT People

SUMMARY:

To create and submit accurate and timely production work orders to manufacturing, allowing for effective scheduling and efficient production
To enter sales orders and ship order to facilitate shipping and billing ensuring correct pricing, end date, and order quantity
To provide sales order acknowledgements to acc ounting to ensure that all billable charges are invoiced
To enter purchase orders to include correct pricing and specifications: confirming vendor PO’s and delivery dates
To setup pricing standards in SAP & AS400
Communicate as required with external customers to assist in meeting their needs; act as liaison with plant personnel
Work collaboratively and effectively with crossfunctional counterparts to complete orders, improve processes, and enhance company performance
To ensure that all materials are available prior to production.

SKILL:

Excellent interpersonal, communication, and relationship - building skills.
The ability to listen attentively and commutate persuasively and follow through diligently.
Technically skilled on cross-platform expertise on Win/Mac, and proficiency in Word, Excel, PowerPoint, QuarkXPress, and Photoshop.
A motivated individual with a strong ability to also motivate others around me.
Accustomed to handling sensitive, confidential records.
Flexible and versatile - able to maintain a sense of humor under pressure

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

HELP DESK MANAGER

Responsibilities:

Help desk consultants support both internal and external customers with questions related to reservations and other escalated situations.
Help desk consultants take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem.
Proactively work with external providers to negotiate an appropriate resolution and to minimize CLTS costs.
To handle escalations or issues that may need to be further researched by call review or vendor/airline contact
To provide satisfactory resolutions to obtain overall customer gratification
To correct possible errors made during the booking of a flight, hotel, car, or activity.
Continuously improve all call handling skills and customer service levels

Confidential, St. Louis, MO

TEAM LEAD SALES MANAGER

Responsibilities:

Handle the setup, service and daily operations of one the busiest Confidential stores in the United States.
Enter orders into POS system; prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and reconciliation functions.
Earned consistent commendations for exemplary customer service delivery. Regularly singled out on customer surveys for "going above and beyond expectations” and "providing outstanding service and attention to guests.”
Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
Responsible for motivating and training fellow team members and enforcement of positive decision making
Continuously improve call handling skills, systems knowledge, and communications skills, enhancing customer service levels

Confidential, St. Louis

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities:

Receive inbound calls from customers related to services provided
Clarify the needs of the customer, answer customer inquiries via telephone and email, and assit in the resolution of concerns
Continuously improve call handling skills, sytems knowledge, and communciations skills, enhancing customers levels