Desktop Support Specialist Resume

SUMMARY:

Networking skills consist of the installation, upgrade and maintenance of network operating systems such as Novell2.x to 5.x, Windows 4.0 to 2007 and Banyan Vines.
This includes the understanding and experience of networking’s most basic functions, exp.
Domain Naming Service, Windows Internet Name Service, Dynamic Host Configuration Protocol and Transmission Control Protocol, Internet Protocol, Active Directory and Simple Mail Transfer Protocol.
Desktop skills include the entire Windows family of operating systems from windows xp to windows 8. Mastery of connectivity issues including mainframe emulation, email and database.
Microsoft Exchange server experience includes mail box migrations, mailbox administration, RAS installation and server backup Virtual Private Networks and Windows Firewall .
Microsoft Office experience includes the installation and support MS Office2000 to MS Office 2010.
Particular expertise in MS Word and MS Excel in financial environments.

TECHNICAL SKILLS

Market Data software includes Quotron, ILX, Open Bloomberg, Instinet, Newsedge and Reuters.
Mainframe emulation Software includes Rumba, Reflections and Extra.
IBM, AST, Compaq, Macintosh, Hewlett Packard Jet Direct, Netport, Madge, 3COM,
Ethernet Star lans Wyse terminals, Cisco and Welfleet Routers. Ms Project, Visio, Lotus Suite, Banyan Vines, Street Talk, Windows NT Server 4.0, SMS 4.0, Windows10 Professional,, Active Directory, M.S. Office 2010 Premium, WINS, DNS,DHCP and TCP/IP. Novell NetWare 2.x to 5.x
Lotus Notes, OS2 Warp, Windows Server 2003, Novell Intranetware Client. Dell Certified
Technician. Microsoft Certified Professional.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Specialist

Responsibilities:

Upgraded over 600 PC’s with new desktop image using Ghost.
Installed and tested new print server software for various Hospital departments
Participated in helpdesk support after initial rollout of new equipment and/ or software.
Assisted in network cut over from pervious version

Confidential

Migration Team Lead

Responsibilities:

Lead migration team of six in the upgrade and installation of all bank related hardware and software applications for Fixed Income, Futures, Derivatives and Legal Departments
Upgraded over 600 Dell desktops with memory and dual processor conversion.
All software installs were packaged and pushed using Wininstall and MSI.
Used MS Project for project updates and reports
Supported all senior level management for quality control after rollout.
Installed all requested market data software with RFS team.
Configured and provided support for all Polycom digital video conferencing subscribers.
Installed all Blackberry software for use with paging and messaging systems.
Provided clients with PDA (Palm Pilot) synchronization with desktops by installing and configuring intellisynch software.
Installed and supported Market Data software, Reuters, ILX and Open Bloomberg.

Confidential

SENIOR SUPPORT SPECIALIST

Responsibilities:

Supported Chemical, Light, P.E.T. and Physics departments with (new Installs and upgrades)
Planned new install procedure for new workstation and laptops
Implemented internet mail conversion to exchange, (client outlook 98)
Resolved all hardware and software issues in science and administrative departments
Configured SMS server for inventory and application packaging for the Chemistry department
Installed client software for SMS 2.0, Applications installed for Chemistry department.
(Clients running Windows NT 4.0, and Windows 2000 Pro)
Created Scripts for auto login to SMS server and clients for all workstations
Member of the Hp Openview network expansion project, Radia 3.0 used for inventory and asset management .
New network and desktop platform layout done by Visio
Created and maintained all operating system images using Ghost Server 6.0