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Technical Support Resume

Plainville, CT


  • LC and LC-MS/MS: 6-Year hands-on experience in method development/validation, instrument maintenance/calibration/troubleshooting; Instrument: Agilent 1100, Alliance & Shimadzu HPLC, Acquity UPLC and H-Class; Detector: PDA/ELSD/SQD/TQD/Fluorescence; Software: Empower, Masslynx, ChemStation, EZChrom Elite, Fusion
  • Operation experience in other instruments: AA / UV / Karl Fischer Stromboli
  • Writing and presentation skill: Write scientific publications/application notes, present at conferences/team meetings, give trainings/technical support to sales and customers
  • Computer: Lotus Notes, SAP NetWeaver Portal, LIMS, Microsoft Word, Excel, PowerPoint, Publisher


  • M.S. Chemistry
  • B.S. Chemistry

Sr. Technical Support Engineer
Confidential,Plainville, CT Mar 2012 – present

  • Conduct validation for the stability-indicating analysis of a new drug product
  • Conduct other tests using KF etc

Sr. Technical Support Engineer
Confidential,Tianjin, China Jan 2011 – Dec 2011

  • Supervised and trained three technical support engineers
  • Provided technical support on LC consumables to customers through experiment design and telephone communications

Applications Chemist Level II
Confidential,Milford, MA Jan 2008 – Apr 2010

  • Developed applications on LC columns and solid-phase extraction products targeting markets of pharma, biopharma, environmental and food safety analysis, generated marketing inputs such as product brochures and application notes
  • Evaluated Waters and competitors’ column/SPE products
  • Collaborated frequently with marketing and manufacturing on more than 20 projects accounting for $50 million revenue
  • Gave trainings to sales forces and technical support to customers

Analytical Chemist
Confidential,Champaign, IL Mar 2006 – Dec 2007

  • Conducted analytical tests on fat-soluble vitamins in food and nutritional products by HPLC
  • Conducted analytical tests on minerals and metals in food and nutritional products by Atomic Absorption
  • Performed other analytical tests (UV-Vis, dissolution and disintegration, stability and wet chemistry)

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