Account Service Representative Resume Account Service Representative Concord, NC - Hire IT People

TECHNICAL SKILLS

Efficient in Microsoft Word, Power Point, Excel
Type 60 WPM

PROFESSIONAL EXPERIENCE

Account Service Representative

Confidential

Responsibilities:

Billing, process payment arrangements, navigate thru icoms and inav. Upsell products and services. Schedule truck rolls

Seasonal Customer Service Rep

Confidential, Concord, NC

Responsibilities:

Troubleshoot Confidential services; upsell products and services; schedule service calls; process payments; answer billing questions; setup payment arrangements;

Wireless Support Agent

Confidential, Concord, NC

Responsibilities:

Troubleshoot cell phone issues; update accounts; process payment; go over billing information; upgrade price plans; add additional cell phone lines to the account;

Server/Server Trainer

Confidential, Concord, NC

Responsibilities:

Obtained and prepare orders for guests; communicated with kitchen staff; trained new servers as part of Neighborhood Expert program; process payments using POS system; clean up and closed down store at night

Product Specialist Representative/Supervisor

Confidential, Maitland, FL

Responsibilities:

Troubleshoot customers High Speed Internet/Home Phone/Cable issues; schedule service calls; process payments; upsell customers' accounts; setup new installs ; conducted job interviews; process timecards; monitor calls; providing coaching

Tech Support Representative

Confidential, Orlando, FL

Responsibilities:

Troubleshoot customers High Speed Internet/Home Phone/Cable issues; schedule service calls; process payments; upsell customers' accounts; setup new installs

Retention Specialist

Confidential, Orlando, FL

Responsibilities:

Assist customers with setting up cell phones; prevent customers from disconnecting services; update accounts; place cell phone orders; take payments on customers' accounts; watch over teammates when manager was not available; handle supervisor calls

Outbound Sales Representative

Confidential, Jericho, NY

Responsibilities:

Assist customers with their orders; sell all products; update cable accounts; answer and take phone calls; conduct internet research, send out monthly invoices to customers; troubleshoot cable, phone and internet services; setup new installs for customers; troubleshoot tv, internet and phone equipment

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Account Service Representative Resume

Account Service Representative Concord, NC

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