SUMMARY

• 20 + years professional IT experience: systems, networks, security.
• 18 + years of professional Project Management experience.
• Proficient with systems and network architecture, design, and assembly.
• Possess the ability to learn quickly, find answers, solve problems, and guide / train others.
• Am a self - starter - very outgoing and people oriented.
• Microsoft: all versions of Windows and Windows Server, SCCM, SQL Server, Exchange Server, Active Directory, Group Policy, Microsoft IIS, Powershell, all versions of MS Office, Office 365, SharePoint, and familiarity with Microsoft .NET.
• Virtual technology: VMware, ESXi, Hyper-V, ZenApp, and NetApp.
• Cloud Technologies: MS Office 365, MS Sharepoint, EMC, OneDrive; worked with Dell, Intel, IBM, Akamai, Microsoft, Google, etc.
• SAN Administration: Dell (EqualLogic, Compellant, PowerVault), Open Filer, DataCore, StarWind, and proprietary HP SAN packages. Application Delivery: Citrix NetScaler. Load Balancing: F5, A10, Zen. Storage Technologies: Raid, Iscsi, Cifs, Nfs, Sata, Sas.
• Backup solutions: Backup Exec, Symantec Desktop and Laptop Option, Net Backup, VMware Data Recovery, EMC Centera, DataDomain, Buffalo, and Avamar. Disaster recovery including VMware SRM.
• Routers and firewalls: Cisco hardware (CCENT Certified), Cisco Networking Software (IOS, XE, XR, and NX-OS), Arista, Linksys, 3Com, Juniper, D-Link, Netgear, Dell (Sonicwall), Watchguard, PFSense, anti-virus, encryption, VPN’s, security protocols.
• Network monitoring: MS Network Monitor, Network Miner, Wireshark, Angry IP Scanner, etc.
• Switches: layer 2 and 3 (Dell PowerConnect, Cisco Nexus, HP ProCurve, etc.).
• LAN / WAN - familiar with networking principles and protocols: iSCSI/FC/FCoE, TCP/IP, DHCP, DNS, SMTP, IMAP, POP3, IPX/SPX, VPN, ATM, LDAP, PPP, BGP, EBGP, VOIP, MPLS, IPSec, etc.
• Programming: Familiar with Powershell, html, dhtml, xml, vrml, some JAVA / JScript, Visual Basic, CGI, Perl, ActiveX, SQL, ASP, Cold Fusion, etc.
• Software / platforms: electronic and dental records packages (eClinical Works, MedInformatix, Dentrix, etc.), Crystal Reports, web design / administration, Novell, Groupwise, Cisco ACI, SPAMTITAN, SpiceWorks, SolarWinds, etc. Some PeopleSoft (PeopleTools) experience, some SAP experience, some Citrix experience, some Delphi experience, some Teradata experience, some Oracle experience.
• Some Linux experience: Red Hat, Suse, and Ubuntu.
• Proficient with Apple products and Mac OSX.
• Proficient with HIPAA compliance.
• Proficient with human / computer interfacing.

PROFESSIONAL EXPERIENCE:

Confidential, Tucumcari, NM

Technical Support Engineer

• Taught BT 260 / CIS 260: Introduction to Project Management.

Confidential, Austin, TX

Technical Support Engineer

• Support engineer for Confidential / Mitel VOIP phone systems.
• Provided end level tech support for Confidential / Mitel product line to Confidential partners and clients in virtual (VMWare and Hyper V) and hard metal environments.
• Clients include Twitter, Yelp, Denver Broncos, Oakland Raiders, etc.
• Microsoft, Windows, SQL, Confidential, InGate, Cisco, Arista, Juniper, Linux, Cloud VOIP.

Confidential, Austin, TX

Technical Support Engineer

• Cloud / Premise NOC / TAC.
• Provided high level tech support for Confidential product line to Confidential partners and clients.
• Utilize all time - tested network protocols and procedures as well as brand new VOIP related networking policies.
• Microsoft, Windows, SQL, Confidential, Cisco, Arista, Juniper, Linux.

Confidential, Austin, TX

IT Manager, Part Time Tutor

• Managed networking and computer issues.
• Tutor in Math / Science / Psychology / German.

Confidential, Austin, TX

Senior Implementation Manager

• Implemented change management into the Onramp datacenter structure.
• This all related to Cloud technologies.

Confidential, Round Rock, TX

Network Engineer, Senior Analyst

• Engineer, Sr. Analyst in experimental labs.
• Configured and tested Dell N, S, X, and Z (Core and Aggregation) series switches in various environments including Dell, Cisco, EMC, Microsoft, and IBM.
• Worked with Dell chassis and various blade servers / clusters.
• Utilized Avocent, OpenManage, OpenManage Network Manager, OpenManage Switch Administrator, Windows Server, VMWare, Force10, Brocade, and some Linux / CLI.
• Proofed and edited technical manuals, white papers, Getting Started materials, etc. written by network teams based on the testing performed.

Confidential, Austin, TX

Software Deployment Specialist

• Project lead for installation of Avamar backup software.
• Involved rolling software out to approximately 1000 computers from the Whole Foods International Support Center and servers.
• Used Avamar Administrative Console to rollout multiple installations at a time.
• Used LogMeIn to finish about 150 clients that could not install Avamar via the rollout tool.

Confidential, Austin, TX

Network Specialist

• Administered LAN and WAN, analyzed existing hardware and software, and coordinated and implemented network enhancements.
• Projects: Rebuilt network switching architecture from scratch, re-implementing and configuring current switches, firewall, and perimeter router. Installed Dell 10 Gig switch and three Dell 1 Gig stacked switches to boost network and internet speed. Designed VLAN structure in order to free up ip addresses, create more security, and organize network into more logical “sections.” Set up “DMZ” for new webhost.
• Diagrammed and coordinated current network design and then diagrammed future planned network in Visio. Mapped out over 300 network and phone plug-ins on 4 th floor in order to re-organize switching for VLAN implementation.
• Diagrammed current data center setup for clarity and diagrammed current power plug-ins and usage to implement improved strategy for datacenter power consumption.
• Implemented fixes and router (PFSense - perimeter) / firewall (Watchguard and SonicWall) modifications to allow various software bundles to work correctly including Neubus, PearsonVue, Centergy, Spiceworks, etc. as well as allow for various external users to work from other countries. Re-structured VPN system and accessibility.
• Worked with DIR on several issues including access permissions, acquiring new public IP’s, network classification and vendor alignment audits, network scanning, internet server setup and hardening, etc.
• Provided help desk support when needed.

Confidential, Moncks Corner, SC

Owner / Systems and Network Specialist

• Designed, built, and managed, from concept through implementation, information systems customized for client needs. Includes systems hardware, servers, software, Fibre Channel, LANs, WANs, virtual technologies (VMWare, ESXi, HyperV), security, SAN / storage, datacenters, help desk, web applications, eBusiness applications, various SaaS, and workflow.
• Performed Cloud implementations such as MS Office 365, MS Sharepoint, and worked with Akamai, Microsoft, Google, etc.
• Worked with SAN software such as Dell (EqualLogic, Compellant, PowerVault), Open Filer, DataCore, StarWind, and proprietary HP SAN packages.
• Serviced 30+ ongoing clients and 50+ temporary clients in IT architecture, design, implementation, administration, technical support, and training. These clients included small businesses, international corporations, medical clinics, hospitals, dentists, law firms, robotically run assembly lines, datacenters, factories, etc.
• Project Management: Facilitated identification and resolution of project issues.
• Coordinated input into appropriate project plans, including work breakdown structures, project sizing, and project schedules.
• Ensured successful delivery of projects on time and within ITIL quality and scope parameters. Negotiated with vendors in purchasing hardware, construction material, and software.

Confidential, Lake Dallas, Texas

Senior Systems and Network Engineer

• Designed, built, and administrated all information flow hierarchies, computer systems installs / configurations, and network administration for this and 3 sister companies. Started with 5 computers, 10 employees, and 1 branch; within 16 months, built up to and administrated 15 branches around Texas with approximately 100 computer systems.
• Managed all IT related projects and up to 10 personnel simultaneously.
• Designed, implemented, and maintained all systems, networks, VPN’s, and security.

Confidential, Aubrey, Texas

Medical Information Systems Consultant / Network Administrator

• Administrator of Confidential, Inc., website and local area network (Microsoft NT Server / Win 2000 / Win ME).
• Designed and instituted DICOM and HL7 system conformance for several organizations.
• Acted as a consultant to test the IRIX medical information system (Nashville, TN) for design, efficiency, and end-user friendliness; recommended system improvements.

Confidential, Denton, Texas

IT Consultant / Computer Technician

• Project manager: created static and dynamic websites for corporations, individuals, and clients such as Texas College of Osteopathic Medicine and the American Public Health Association International Health Section.
• Developed and customized web input pages and search engines using ASP, Cold Fusion, JavaScript, JAVA, and Perl.
• Designed and managed several systems and networks (Windows NT, Windows 2000, and peer-to-peer) for ongoing clients.
• Designed and implemented several databases (SQL, Access 97 / 2000 and DB2) for corporations and medical schools using Windows interface and creative Visual Basic Programming.
• Acted as a consultant to test information systems (Clinical Digital Library - Tuscaloosa, Alabama, etc.) for design, efficiency, and end-user friendliness; recommended system improvements.
• Provided desktop support for many clients.