IT Specialist Resume

SUMMARY:

Eight years of professional experience in Information Communication and Technology (ICT) management. Developed and formulated ICT projects, Network Security, Cisco Meraki Firewall, Access points VIOP, Content Management system with hand - on in the area of open source system design, application and Automation of business processes.Dedicated Network System Administrator with comprehensive data and networking experience. Expertize in customer technical support including computer hardware and software (Windows 10, Windows server 2012, 16, Office 365, and other applications).Adept at solving networking and computer technology problems.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential

Analyze equipment’s and perform repair as per requirement.
Install, rack, cable server and network equipment adhering to written standards
Monitor and troubleshoot failed/missed backups
Assist with inventory tracking and organization of install supplies and company assets
Improved overall network capabilities of Tetra Tech by implementing new connectivity hardware and software network configurations which enhanced customer networking access
Supported 16 regional offices with desktop troubleshooting, PC/hardware repair, networking or telephony installation and setup.
Installed, configured, and routinely upgraded software and hardware for end-users
Supported applications such as MS Exchange, Office 365, Windows 7, and Windows 10
Managing and maintenance of Cisco Meraki Firewall

ICT Change Management Officer

Confidential

Troubleshoot network equipment such as network cables, switches, routers, access points, servers, printers, users, and computers
Serve as the first point of contact for customers seeking technical assistance over the phone or email provided.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Responds to telephone calls, email and personnel requests for technical support from local and field offices
Windows Server installation and maintenance

IT Specialist

Confidential

Local Area Network installation and maintenance including cabling, switches, routers configuration TCP/IP, TCP/IP printing, windows network and domain services on TCP/IP.
Performed network support tasks for WAN, LAN, and Remote Dial-In clients running Microsoft Windows 7, 10, or NT Client computer hardware and application installation and configuration,
Maintenance Laptops, Desktops, MS Windows 7, 10, MS Office Pro, Lotus Notes and other mail clients

IT Help Desk Officer

Confidential

Conducted LAN troubleshooting and support, installed and maintained windows server 2008 R2; configuring, managing and maintaining of the windows server 2008 active directory
Install and configure computer hardware, operating systems and applications. monitor and maintain computer systems and networks troubleshoot system and network problems, diagnosing and solving hardware or software faults
Rapidly establish a good working relationship with customers and other professionals, such as software developers

IT Officer

Confidential

Conducting installation and maintenance of the Windows Server
Configuring, Managing and Maintaining the Windows Server Active Directory Domain
Managing and Controlling Client Workstation
Creating and Managing the Local/Domain Users and Groups
Assisting the Manager on Active Directory in creating objects, groups, giving permissions and to approved users to access the network.
Configuring and maintaining the DNS (Domain Name Services),Configuring and maintaining the DHCP (IP Address Services)
Installing, configuring, and troubleshooting of Switches, Access Points, Printers, and Scanners
Designed the network topology and infrastructure

IT Officer

Confidential

Configuration & Troubleshooting of Router, Switch, Access Point, LAN Cards, USB Wireless Cards, Firewalls and Network Attached Storage Device.
Installation of Standard Operating System and applying IRD policy on user account.
Using Imaging software to install standard images in desktops and laptops.
Configuration of File Server, creating share folders for users, applying security policy on share folders, giving limited access to share folders.
Configuration & Troubleshooting of printer, scanner, and copiers.
Making request for official email accounts and configuring emails in outlook 2007 & 2010.