SUMMARY:

• Desire a position as an IT Support / Network Admin to provide quick and quality service to your organization.

TECHNICAL SKILLS:

Windows Clients: Windows 7, and Windows 10

Windows Servers: Active Directory, Group Policy, DNS, DHCP, System Center, File Sharing

Other OS: Basic Mac

Networking:: Sonic - wall firewall and Cisco Routers including VPN, ISP WAN (T1, DSL), DNS (WAN and LAN, VLAN, Switches, Subnetting), etc

Virtualization: Basic level Azure and basic VMWare

Scripts: DOS commands (batch file), PowerShell commands

Ticket and Case Tracking: Remedy, ConnectWise Remote Management Applications (WAN): Kaseya, LogMeIn and System Center (SCCM).

Microsoft Cloud: Office 365, Azure

Storage:: Basic evel SAN, NAS, RAID configurations

Network Security: NAT, Port mapping, Subnetting, traffic analysis, Wireshark, NMAP

Backup Recovery and Imaging: Symantec, Acronis

Database and programming: Basic SQL, and basic Python

PROFESSIONAL EXPERIENCE:

IT Support

Confidential, Washington, DC

• Seven-month contract, assisting Confidential users with post exchange migration issues and their daily computer operation including resolving Windows 10, OneDrive, Outlook 2016, Word and Excel 2016, Lenovo Laptops imaging and post install troubleshooting using SCCM, iPhone/Android phones, and other Windows related issues. We used Remedy for issue tracking. (Contract ended due to budget cut in 2018). This was a six-month contract to assist with post migration that was extended to seven month and ended.

OFFICE 365 SUPPORT

Confidential, Beliveau, WA

• Assist Confidential, (Office 365), Customers with Exchange Migration including Cut-over, Hybrid, Staged, and also resolve post migration related issues as well.
• Supported One Drive, SharePoint, Skype for business with PSTN, Active Sync, Active Directory Sync, and other Office 365 products. Configuring and resolving SMTP Relay, Spam Filtering, DNS, Outlook, Public Folders, and other exchange related issues were also among my responsibilities. Power-Shell commands were also used when needed to configure and also resolve customer issues.
• Operating System supported includes Windows 7, Windows 10, and Mac OSX.

CLOUD SUPPORT

Confidential, Mountain View, CA

• Resolve daily Hosted Exchange related issues ranging from e mail delivery and none delivery issues, to Outlook configurations and connectivity issues including Mailbox, Calendar, Public Folders, Company Resources, Encryption, HIPPA compliant Archiving and similar technologies. I was also responsible with resolving customers DNS (MX, CNAME, SPF, PTR) records related issues,
• Active directory- cloud exchange integration related issues, File Sharing, Smtp relay, McAfee Spam filtering and other exchange related issues. Also supported Virtual Hosted Windows Servers and Network.
• Confidential is one of the largest Exchange Cloud Hosting companies next to Office 365.

IT SUPPORT ENGINEER

Confidential, Rockville, MD

• Server 2003/08/2012 including DNS, DHCP, Active Directory, VPN, Group Policy etc.
• Exchange server 2003/2007/2010
• Sonic-wall Firewall, and some Cisco Firewalls
• Symantec Backup-exec,
• Cisco LAN switch
• Also supported Win 7, XP, and Mac OSX with deployment, migration and configuration
• VMWare, VSphere, VMotion, HA, Snapshot, ESXi, V-center
• MS Office including Access and some SQL backend
• WAN and LAN issues (from layer 1 to layer 3),
• WAN including DNS, A,MX, CNAME, Auto-discover
• McAfee and Postini AntiSpam Services
• Shoretel phones related issues
• PDA devices such as Blackberry configurations and troubleshooting and other 3rd party applications troubleshooting were among my responsibilities.
• Used Remote Administration tools such as Kasaya when working remotely

IT SUPPORT SPECIALIST

Confidential, Washington, DC

• Operating System supported include Windows XP/Vista, Windows 7, and Windows 10
• MS Office
• Exchange Server 2003,2007, and 2010
• Windows Server 2003, 2008, and 2012 (Active Directory, DNS, DHCP, File Sharing, Group Policy)
• WAN and LAN connection issues (from layer 1 to layer 3) iBackup, Symantec Backup Exec issues, configure and troubleshoot
• SonicWall firewall, Netopia, Netgear, and Linksys routers including port mappings, VPN, packet filter and alike
• Troubleshooting and configuring blackberry and other PDA devices for use of Exchange server were also my responsibilities.
• Used tools such as Connectwise for ticketing and recording customer cases.

IT SUPPORT SPECIALIST

Confidential, Silver Spring, MD

• Supported Operating Systems including Windows XP and MAC computers.
• Supported applications include 35 web based in house custom made application software used to schedule programs at Discovery Channel.
• Also supported terminal Server based applications, and TV Ad deal making and scheduling software.
• Remedy Ticketing system was used to record customer cases and tickets
• All of these applications were troubleshot by our support department to find the cause and resolve them or escalate them.

SALES REPRESENTATIVE

Confidential, Seattle, WA

• Sales Rep. and Sales Consultant selling computer HW and SW and Peripherals over the phone to customers all over the United States.
• Confidential was advertising using monthly magazine to advertise their products.
• PC/MC zone had over 100 employees located in Redmond Washington