Help Desk Engineer Resume Easton, PA - Hire IT People

TECHNICAL SKILLS

Security+ Certified Professional. Network+ Certified Professional. A+ Certified Professional IT Technician. Hardware includes PC
Apple
LANs
WANs
SANs
NAS and Cisco routers/switches/IDS. Operating systems include Windows 10/8.1/7/Vista/XP Pro (32 - bit & 64-bit editions)
Server 2012/2008/2005/2003
DOS macOS 10.14/10.4/9 Classic
Linux and Cisco Router IOS. Applications include Office 365/2013/2010/2007/2003 for Windows & Office 2016/2011 for OS X
Lotus 1-2-3
Notes
WordPerfect
GroupWise
SQL Server et al.

PROFESSIONAL EXPERIENCE

Confidential, Easton, PA

Help Desk Engineer

Responsibilities:

Provided level 1 support for PC, network, server, printing, and software issues, including installation/configuration and diagnosing/solving hardware/software faults.

Confidential Wind Gap, PA

Tier 1 Customer Service Representative

Responsibilities:

Provided first level technical support to existing valid users of ICS complete auto wash products and services, including hardware and software troubleshooting.

Montgomery County Juvenile Probation Norristown, PA

Probation/Financial Officer

Responsibilities:

Supervised 35-40 juveniles on probation, including court and placement cases.
Conducted investigations for court summaries and addendums, including fines, costs and restitution.