It Help Desk Technician Resume
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Conyers, GA
SUMMARY
Understanding of information technology and networking
TECHNICAL SKILLS
- Python 3 scripting and automation Windows
- (7
- 8.x
- 10) (Server 08
- 12) Cisco
- Switches and Routers Linux
- Debian
- CentOS BSD
- FreeBSD pfSense
PROFESSIONAL EXPERIENCE
Confidential, Conyers, GA
IT HELP DESK TECHNICIAN
Responsibilities:
- Provided technical customer support on site, including first - and second-level troubleshooting.
- Supported the deployment of classrooms for testing purposes, aiding in cabling infrastructure and imaging desktops over the network.
- Routing and Router Configuration.
- Facilitated the repair of 60 desktops, troubleshooting, re-imaging, and installing new hardware components like hard disk drives, and upgrading memory.
- Determined if latency was due to over-utilization or congestion.
- Documented firewall issues and escalated accordingly.
Linux Web Administrator
Confidential
Responsibilities:
- VPS Migration
- Web Development (PHP, HTML, JAVASCRIPT)
- Linux Apache & MySQL
- A 1280 SCENIC BROOK TRL SW CONYERS, GA 30094-5673
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