Tier 1 Help Desk Intern Resume Largo, MD - Hire IT People

SUMMARY

I am an inquisitive, structured help desk technician with excellent communication skills and experience providing pc and client/server tech support. I work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. I can easily identify and resolve technical issues and concerns. I currently have up to 2 years of experience in the IT industry and also have taken training courses through an IT/help desk training program called the H.O.P.E. Project.

TECHNICAL SKILLS

Asset Management - Active Directory - Windows Server 2003/2008 - SnagIt 9.0 - Adobe Acrobat Professional - SharePoint 2010 - Windows XP/Vista/7 - MS Office 2007/2010 - IE7/8/9/10 - Google Chrome- Firefox- Printers & Cartridges - TCP/IP - Hardware repair -Data Storage-Wireless routers - Cabling -Salesforce -Mobile Applications- Skype- Virus protection

PROFESSIONAL EXPERIENCE

Confidential, Largo, MD

Tier 1 Help Desk Intern

Responsibilities:

Provide excellent customer service to end users that call.
Listen to customer’s problems and decipher what they are asking to provide a solution in a timely manner.
Reset customer’s passwords on request through Active Directory.
Provide technical support to end users in simple terminology so that they will understand.
Unlock customer’s account on request or approval by supervisor.
Assist customers by providing information and resolving their complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Answer customers' questions, and provide information on procedures or policies.
Log customer’s issues in as cases in salesforce and provide a case number for customers to reference their call.

Confidential, Washington, DC

Desktop Support Intern

Responsibilities:

Supported PC hardware such as printers, servers, network equipment and handheld technology.
Provide level 1 end-user technical support for Windows 7, Microsoft Office, Network connection.
Performed diagnostics and troubleshooting of system issues, documented resolutions.
Manage Windows XP Professional, Windows Vista Business Windows 7 workstations.
Install software, modify and repair hardware and resolve technical issues.
Provide base level IT support to non-technical personnel within the business.
Display courtesy and strong interpersonal skills with all customer interactions.

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Tier 1 Help Desk Intern Resume

Largo, MD

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