PC Support Specialist / Mobile Device Administrator Resume Charlotte, NC - Hire IT People

SUMMARY

Highly motivated IT professional looking to further advance within the Information Technology field. I am always striving for personal and professional growth and development and for ways to increase my skill set and overall value. I am an effective problem solver, communicator, and team player that is also capable of carrying out tasks independently without supervision. I am a fast learner that is quick to implement new knowledge and acclimate to various work environments and situations.

AREAS OF EXPERTISE

Knowledge of Microsoft Software: Active Directory, Outlook, Windows (XP, 7, 8, 10) Server 2008+ Exchange Server 2010+ etc.), Word, Excel, Power Point, Access and many others.
PC imaging, builds/rebuilds, upgrades, installations, maintenance, moves, and troubleshooting.
Mobile Device support and troubleshooting for iPhone and Android devices.
Cable running, terminating Ethernet cables 568A & 568B, toning, 110 block punch - down.
Experienced with computer networks and networking technology, TCP/IP, UDP, DHCP, DNS, WAN/LAN, VLANs, Routers/Firewalls/Switches, VPN etc.
Excellent analytical, and problem solving skills.
Self-motivated, task-oriented, high producer.
Ability to manage several projects simultaneously.

PROFESSIONAL EXPERIENCE

PC Support Specialist / Mobile Device Administrator

Confidential, Charlotte, NC

Responsibilities:

Responsible for configuring, tracking, troubleshooting, and deployment of 700+ iPhone/iPad assets.
AirWatch Administrator
Installed and configured remote access tools on mobile devices (SonicWall Mobile Connect and Microsoft RD Client), and configured SSLVPN RDP connections via Dell SonicWall SRA Appliance for use on laptops/desktops.
Exchange/Active Sync configuration and support.
Active Directory Administration.
Supported Hybrid Avaya Telephony System; Analog / Digial / VoIP.
Managed Audio Video HD teleconferencing equipment and software / LifeSize.
Provided support to system users on a variety of desktop operating systems and applications.
Installed, configured, modified, and repaired PC hardware and any associated peripherals and components such as thin clients, printers, fax machines, and other end-user technologies.
Assisted Network Administrator with server room support and server installation.
Provided support for network connectivity and wireless connectivity issues.
Used Remote Access tools as needed (i.e. Microsoft RD Client, Remote Desktop, RealVNC etc.)
Installed software and patches to workstations over the network.

Associate Help Desk Analyst

Confidential

Responsibilities:

T 1/2014-11/2014 Charlotte, NC riage, assign, and resolve support cases pertaining to PC/Hardware, application issues, network connectivity issues, and email problems from internal employees and vendors
Mobile Device support (Active Sync/Exchange email setup and configuration)
VPN Support including Cisco AnyConnect, SSL VPN, RSA and VIP Access Authentication.
Supported PGP Encryption Desktop.
Processed password reset requests for Active Directory, ICOMS, ACSR, Citrix, and other applications.
Used ServiceDesk to document and route support cases to appropriate groups
Demonstrated advanced troubleshooting techniques to analyze and solve problems creatively.
Regular interaction with various support groups and end-users at all levels.
Worked weekends regularly as part of a skeleton staff with minimal to no supervision.

Order Fulfillment Representative

Confidential, Charlotte, NC

Responsibilities:

Entered Service Requests/Opportunities for TWC products and services into Billing System as well as updated pertinent information in SalesForce.
Assisted sales and service teams by providing accounts maintenance support to commercial business customer base, scheduling installations, moves, changes, disconnections, and maintaining daily operations.
Verified order entry input for accuracy prior to submission and made corrections/adjustments as appropriate including calculation of discounts, percentages, tax, and other ratios.
Worked with project coordinators and leads on various customer issues related to construction and installation.
Maintained thorough knowledge and understanding of all Business products and pricing models in a growing innovative product mix environment.

We provide IT Staff Augmentation Services!

Pc Support Specialist / Mobile Device Administrator Resume

Charlotte, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship