Sr. I.T. Manager Resume Troy, MI - Hire IT People

SUMMARY

IT professional with over ten years of experience managing IT Infrastructure, Help Desk Teams, Telephony and Developers. Skilled at operating in a wide range of platforms. Qualified in budgeting, forecasting and program management. Excellent written and oral communication skills, capable of explaining complex issues in easy - to-understand terms.

AREAS OF EXPERTISE:

Management and Operations
VOIP Technology
Planning / Implementation
Organizational Development
Systems Management
Communication
Project Management
Cost Analysis

TECHNICAL SKILLS

Zendesk (3 years)
Vmware (3 years)
VOIP (4 years)
Cisco (3 years)
Network Administration (5 years)
Firewalls (3 years)
Wireless (5 years)
Telecommunications (3 years)
Active Directory (10+ years)
Windows Server 2013 (2 years)

PROFESSIONAL EXPERIENCE

Sr. I.T. Manager

Confidential, Troy, MI

Responsibilities:

Implemented the Confidential I.T. Help Desk using the S.A.S. Confidential platform
Replaced outdated POTS technology with VOIP, as well as designed and implemented a call center.
Managed hardware refurbishment for 36 locations across the Unites States
Executed cloud storage nationwide.
Uncovered over $200k/yr. in unnecessary/outdated I.T. spends by reviewing all expenditures.

I.T. Support Manager

Confidential, Auburn Hills, MI

Responsibilities:

Project managed the successful rollout of 600+ laptops for the North American sales field.
Project managed the deployment of Confidential MiFi, Confidential iPad and other various hardware rollouts to the North American sales force.
Managed the project team for executing the transition from Windows 2000 to Windows XP and Windows XP to Windows 7 for the North American sales field.

Director of Operations

Confidential, Southfield, MI

Responsibilities:

Developed processes for staff scheduling, project implementation, network systems, and employee time tracking.
Project managed the transition from a training organization to a solutions provider organization.
Directed the design, development and production of a web based employee portal site.

Training Manager

Confidential, Novi, MI

Responsibilities:

Exceeded sales targets for 8 consecutive months.
Implemented a change in focus to shift the sales force efforts from small accounts to forging relationships with medium to large organizations.
Focused the staff towards becoming an educational provider while moving it away from functioning as a routine training supplier.

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Sr. I.t. Manager Resume

Troy, MI

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