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Technical Support Specialist Resume

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SUMMARY:

Technical Support Specialist with 6+ years of experience providing accurate and timely resolutions to critical and everyday issues for 65+ companies. Excellent analytical skills, with a passion for troubleshooting technical issues, and providing client support. Maintaining and creating detailed documentation through logging of support cases, email, and knowledge base articles for customer and internal use. Proficient in presenting clients with effective written and verbal communication.

TECHNICAL PROFICIENCIES:

Hardware: Dell servers/desktops/laptops HP servers/desktops/laptops Peplink and Sonicwall Firewalls Avaya and Yealink VOIP systems

Operating systems: Windows 7/8/10 Server 2008/2012/2016 VMWare Esxi 5/5.1/5.5/6

Applications: Exchange 2007/2010/2013 Microsoft Active Directory Microsoft Remote Desktop Office 365 Microsoft Outlook

Ticketing Software: Zendesk, Freshdesk, and Connectwise Remote Software Gotomeeting, Screenconnect, Labtech, Bomgar

WORK EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

  • Provide technical support for over 65 companies in the Charlotte area via email, phone and remote session.
  • Migrated multiple companies ranging between 10 and 200 mailboxes from on premise Exchange to Office 365.
  • Migrated client servers from Windows server 2003 to Server 2008 and Server 2012.
  • Installed/configured firewalls and VPN connections at client sites (Sonicwall and Peplink firewalls).
  • Replaced faulty hardware in Dell servers containing customers’ critical data.

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