Tier 2 Customer Security Assurance Resume Cherry Hill, NJ - Hire IT People

TECHNICAL SKILLS:

Microsoft Office Suite, Database Management, Computer Networking, Computer Security, Program Design, Program Analysis, Program Testing, Windows (XP, Vista, 7), Macintosh (Snow Leopard), Network Architecture, Database and File Management Systems, Information Systems Analysis and Design, Programming (HMTL, XML, XSLT, CSS, RSS, ASP.NET, SQL, JavaScript, Java, C, Visual Basic)

EXPERIENCE:

Tier 2 Customer Security Assurance

Confidential, Cherry Hill, NJ

Responsibilities:

Primary contact with Customer, handle technical support and inbound customer repair request via phone to identify appropriate resolution.
Use multiple software systems and applications to ensure customer satisfaction.
Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
Recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
Verify network outage and escalate to appropriate agents to ensure resolution.
Identify and report deficiencies and best practices to management.
Meet organizational scorecard, productivity, and quality metrics.

QA Analyst

Confidential, Mount Laurel, NJ

Responsibilities:

Perform Functional, Regression, and Smoke Testing
Develop, maintain, and execute test scripts in Mercury Quality Center
Ensure project testing is complete and identify risk
Escalate issues to senior leadership
Identify and manage defects throughout Software Development Life Cycle
Provide defect and status reports
Participate in test planning, design, and walkthrough for applications

Manual Tester

Confidential, Blue Bell, PA

Responsibilities:

Test mobile applications
Check applications for viruses and for malicious websites
Use Wireshark to trace application data
Respond to application issues identified by the QC or Project Manager

Trial Developer

Confidential, Malvern, PA

Responsibilities:

Unit Test eCRF pages and associated edits
Respond to production support tickets and bug fix eCRF page code

Laboratory Consultant

Confidential, Philadelphia, PA

Responsibilities:

Solve user issues and guide users with over 140 Windows and Macintosh systems
Install operating systems and software
Install, troubleshoot, and test new hardware and software
Troubleshoot and resolve hardware
Reimage computers using the ‘Ghost’ software
Rebuild malfunctioning computers

We provide IT Staff Augmentation Services!

Tier 2 Customer Security Assurance Resume

Cherry Hill, NJ

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