I.T Specialist Resume

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance, troubleshooting computer hardware and peripherals.
Working knowledge of network devices such as VMware, Windows server, Windows server systems administrator tasks, and printer services.
Knowledge and understanding of numerous software packages and operating systems as well as Lotus Notes, MSO 2007/2010 and office 365, Microsoft Certified Professional, ITIL
Trained and product support applications and Windows based platforms.
Also experience with VoIP, SharePoint operations, Cisco and Avaya phone systems, Remote Access, Active Directory, Bomgar, Spice works and Remote Access Services, experience with managing knowledge base systems and solutions.
I also have experience with using ticketing systems such as Remedy webt, 2, 3 and 4 and ICAM, SCCM/SMS, Citrix, Active Directory (AD) and VPN networks. Energetic, patient, fast learner, team player, need minimum or no supervision, and works well with others and able to work well independently and in a team environment.

WORK EXPERIENCE:

I.T Specialist

Confidential

Responsibilities:

Assisted DoD civilians over the phone and in person with hardware issues on numerous platforms.
Troubleshoot application errors that were causing them to function incorrectly
Analyzed network and VPN issues when users were working from home or abroad.
Remapped network drives and other Apps access once an employee was given a new device or Laptop
Reconfigured s on CaC cards once they became lost or needed to be reapplied
Managed AD accounts in the database as well as unlock user accounts
Managed Outlook .ost and .pst file accounts and Exchange server connections

Confidential

Information Technology Specialist

Responsibilities:

Assisted bank customers over the phone with various issues involving computer applications or VoIP phones.
Created and managed problem tickets using Remedy ticketing service.
Remotely accessed user’s systems using Windows remote desktop client applications to troubleshoot
Client issues in applications or databases.
Supported customers with Microsoft Office application such as Outlook, Word, Excel, and PowerPoint.
Assisted customers with passwords reset and accounts restorations.
Created knowledge base articles for end users to utilize for assistance and troubleshooting.
Maintained and regularly updated the AD and ICAM profiles within the bank.
Troubleshot RSA token and key fobs for emails when abroad.

Confidential

Information Technology helpdesk / Customer service

Responsibilities:

Advanced CompTIA with computers and operating systems.
Customer Service through the premier Achieve Global foundation through the HDI (Help desk ) organization
Provided level 2 support for Microsoft 2010 and 2013 office suite.
Proficient with the Windows 7 based environment.
Utilized SharePoint operation by managing and creating end user accounts and data collaboration.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

Researched key topics to discuss during meetings with other interns.
Filed confidential documents within the online servers.
Assisted the Chief Executive with topics on virtual business development in other countries.

Confidential

Service Team Leader

Responsibilities:

Confidential, Beaumont, VA

Youth Peer Counselor

Responsibilities:

Assisted Youth Counselors with Anger Management and Substance Abuse Management.
Assisted with analyzing, assessing, and giving advice and solutions to teens problems.
Help students overcome fears and insecurities by mentoring.
Met with youth on an as needed basis to discuss problems and challenges.

Confidential, Forestville, MD

Cashier/Sales Associate

Responsibilities: