Senior Field Technician Resume

SUMMARY:

Help desk and field support experience with full fluency in English, Spanish, and German; desktop support; file server connectivity for end users; installation, troubleshooting, and repairing of industrial and office PC and non - PC hardware and components; installation, configuration, support, and troubleshooting of Windows XP, 7, 8, and 10 software; installation, configuration, support, and troubleshooting of multiple vendor hardware and software applications; installation, certification, and termination of network cabling; computer imaging for network use; network conversion; installation and maintenance of Point-of-Sale (POS) and network equipment; set up and troubleshooting of VPN access; installation and maintenance of IT security devices such as firewalls, anti-virus, and configuration and troubleshooting of Wi-Fi access; knowledge of TCP/IP protocol; training and supervision of new technicians.

PROFESSIONAL EXPERIENCE:

Senior Field Technician

Confidential

Responsibilities:

Installed, troubleshot, and repaired PC hardware for point-of-sale systems at Confidential, Los Angeles
Served as point-of-contact for various help desks, including Check Free Pay and Western Union
Acted as the sole technician responsible for Los Angeles territory
Provided help desk and field support in both English and Spanish

Manager of Installation Services

Confidential

Responsibilities:

Traveled to various sites all over the country to perform installations and upgrades
Ran, terminated, and certified network cabling to EIA/TIA Standards
Trained and supervised new employees and temporary workers
Provided “Go-Live” support after installation completion
Provided end user support in person, as well as via phone and email for Confidential ’s managers and supervisors

Field Engineer — Senior Technician/Trainer

Confidential

Responsibilities:

Installed, troubleshot, and repaired PC hardware, components, and accompanying software for Confidential ’s and other major clients in multiple states
Ran, terminated, and certified network cabling to EIA/TIA Standards
Performed physical site surveys to map out future installations for Confidential ’s and the United States Postal Service
Trained and supervised several new employees and temporary workers for Confidential
Participated in roll-outs, such as the US Postal Service hand-held scanner installation project, Confidential ’s Windows migration and upgrades, and Boston Market Windows upgrades
Provided “Go-Live” support after installation completion for vendors and clients
Received certification for installing Confidential ’s NewPOS Point of Sales systems

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