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Customer Service Representative Resume

Bloomington, MN


  • Bachelor of Arts: Management


Confidential, Bloomington, MN
Customer Service Representative2010 to Present

  • Successfully promote and sell company products and services.
  • Meet or exceed sales goals set locally.
  • Provide personalized and exceptional rental experiences to all customers.
  • Prepare and process rental transactions accurately.
  • Respond to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person.
  • Manage location without supervision.
  • Responsible for overall performance of operational teams.

Confidential, Bloomington, MN (completed project for Project Management course at Augsburg College) 2010

  • Redesigned Avis Budget Quick Flip car cleaning process, As Project Manager my team reduced the cleaning time by 50%. In addition, we documented and created a training video of the new cleaning method for future Agents.

Confidential, Bloomington, MN
Service Agent-Lead 2008 to 2010

  • Prepared and processed rental cars.
  • Supervised 10 service agents.
  • Developed innovative approaches to increase productivity.
  • Consistently exceeded production always meeting rental demands.
  • Utilized AvisBudget Corp car rental management system to review and adjust rentals.

Confidential, St.Paul, MN
Customer Service Representative 2007 to 2007

  • Assisted customers on various aspects related to convenience store purchasing.
  • Stocked products in a pleasing manner to enhance product sales within the store.
  • Handled cash flow, processed gift cards, money orders and wire transfers.


Computer Skills: Word, Excel, PowerPoint, Project Management 2010

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