SUMMARY:

I have over 15 years of experience in various Administrative and Customer Service based positions. I bring a positive attitude, and a willingness and eagerness to do what it takes to make sure the job is done not only quickly, but correctly.I come ready to learn I love working with people, I am a true team player. My goal is to settle into a long term position where I can potentially learn new skills and grow with the company.

SKILLS:

Clerical (10+ years), Active Listening (10+ years), Customer Service (10+ years), Customer Relations (10+ years), Time Management (10+ years), Critical Thinking (10+ years), Administrative Skills (10+ years), Sales & Marketing (10+ years), Word (10+ years), Accounts Receivable (Less than 1 year), Money Handling (10+ years), Sales (10+ years), Excel (5 years), Powerpoint (5 years)

WORK EXPERIENCE:

Administrative Assistant

Confidential, Woodbridge, VA

Responsibilities:

• Administrative Assistant for the accounting department at the Ford dealership.
• Responsible for filing, faxing, scanning, answering multi line phone, running errands, bank runs, assistant office personnel, orderered and picked up supplies, delivered paperwork between dealerships, some accounts receivable, etc

Telephone Representative/Customer Service

Confidential

Responsibilities:

• Worked as an independent contractor for this company taking inbound phone calls, scheduling inspections, processing credit cards and documenting records for customers for Orkin Pest control.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Observe signal lights on switchboards, and dial or press bu ons to make connections.
• Calculate and quote charges for services such as long - distance connections.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Explain products or services and prices, and answer questions from customers.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Answer telephone calls from potential customers who have been solicited through advertisements.

Front Desk Clerk

Confidential, Woodbridge, VA

Responsibilities:

• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills, collect payments, and make change for guests.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Telephone Representative/Customer Service

Confidential

Responsibilities:

• Worked as an independent contractor for this company taking inbound phone calls, scheduling inspections, processing credit cards and documenting records for customers for Orkin Pest control.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Observe signal lights on switchboards, and dial or press bu ons to make connections.
• Calculate and quote charges for services such as long-distance connections.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Explain products or services and prices, and answer questions from customers.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Answer telephone calls from potential customers who have been solicited through advertisements.

Wedding Consultant

Confidential, Woodbridge, VA

Responsibilities:

• Assisted brides and their families in selection & coordination of gowns & accessories for their bridal party.
• Built relationships with the customers through consistent communication throughout the planning of their event.
• Created individual profiles for new brides which was used to maintain all activities and log all interactions with bride from start to finish.
• Scheduled appointments for store visits as well as alterations appointment.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Monitor sales staff performance to ensure that goals are met.

Receptionist

Confidential, Woodbridge, VA

Responsibilities:

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Teacher Assistant

Confidential, Woodbridge, VA

Responsibilities:

• Provided a loving, safe, learning environment for children 3 weeks-3 years of age.
• Organized and stored toys and materials. Supported children's emotional and social development, encouraging understanding of others and positive self-concepts to ensure order in activity areas.
• Wrote, designed and produced weekly agenda for class.
• Cared for children in institutional se ing, such as group homes, nursery schools, private businesses, and schools for the handicapped.
• Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' a ention.
• Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Instructed children in health and personal habits such as eating, resting, and toilet habits.
• Sanitize toys and play equipment.
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Dental Assistant/Dental Receptionist

Confidential, Woodbridge, VA

Responsibilities:

• Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
• Expose dental diagnostic x-rays.
• Record treatment information in patient records.
• Take and record medical and dental histories and vital signs of patients.
• Clean teeth, using dental instruments.
• Clean and polish removable appliances.
• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Apply protective coating of fluoride to teeth.
• File and maintain records.
• Receive payment and record receipts for services.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Administrative Assistant/Sales Representative

Confidential, Woodbridge, VA

Responsibilities:

• Compiled list of prospective customers from lists of homes that did not have cable television and lists of residential addresses with names of owners and occupants.
• Spoke with customers on sales floor and by phone.
• Trained new employees on sales procedures and product information and achieved significant improvements in their productivity.
• Coordinated the collection and preparation of operating reports.
• Reports included time-and-a endance records, terminations, new hires, transfers, budget expenditures and statistical records of performance data.
• Compiled, stored and retrieved management data, using computer.
• Directed services, such as maintenance, repair, supplies, mail and files.
• Interviewed job applicants, conducted orientation of new employees and planned training programs.
• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material.
• Maintain scheduling and event calendars.
• Complete forms in accordance with company procedures.