CUSTOMER SERVICE ASSOCIATE Resume Weldon Springs, MO - Hire IT People

SUMMARY:

Positive communication skills and active listening skills to focus on understanding customers needs and developing resolutions.
Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
Able to stay calm when confronted with angry customers and defuse tense situations.
Organization to help work flow stay stable and motivation to set goals daily.
Responsible and caring to others needs and wants.
Flexible and know how to multitask to get the job done correctly and on time.

WORK EXPERIENCE:

CUSTOMER SERVICE ASSOCIATE

Confidential, Weldon Springs, MO

Responsibilities:

Make outbound calls and receive inbound calls to customers who have placed an order for: Cable, Internet or Voice services to make sure they are aware of the order.
Ability to dig in and investigate; identify potential fraudulent situations.
If fraudulent is prevented on customers account, ask probing questions to determine what happened during the ordering process.
Make recommendations on whether a sales rep should be disciplined, put on probation, or released from employment should they find fraud within a sale made to the customer.
Accurately and thoroughly document talk notes of all conversations and activity.
Answer customers questions about their order, services and bill.

ASSOCIATE CUSTOMER SUPPORT SPECIALIST - DISABILITY

Confidential, Belleville, IL

Responsibilities:

Receives Associate calls and conduct outgoing calls to claimants recently referred from their long term disability carrier to Confidential for SSDI representation.
Educate claimants on the financial advantages of SSDI and the advantages of using Confidential services.
Answer claimants questions regarding SSDI and its impact on other factors (i.e. dependents, long term disability, workers compensation, Early Retirement).
Perform vital data entry in Case Management System. Accurately and thoroughly document talk notes of all conversations and activity.
Maintain strict confidentially of claimant information, procedural manuals, client prospect list, information on new business ventures, and other confidential Confidential information.

CALL CENTER CUSTOMER SERVICE

Confidential, Houston, TX

Responsibilities:

Ability to navigate through multiple computer applications with speed and accuracy while supporting customers with their accounts.
Provide troubleshooting assistance to customers.
Maintain a high level of world class customer service and professionalism to a wide range of customers.
Answer inbound calls to support customer with technical and billing needs and questions.

CALL CENTER AGENT

Confidential, Town & Country, MO

Responsibilities:

Respond to inbound sales calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work.
Establish and maintain a high level of customer satisfaction professionalism and courtesy during all sales transactions.
Consistently meet or exceed weekly and monthly sales activity by utilizing sound telephone based selling techniques.

MERCHANDISER

Confidential, Saint Charles, MO

Responsibilities:

Maintain and replenish products in store racks, shelves, displays, and coolers by transporting products between backroom/storage rooms to front-of-store with manual or powered equipment.
Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating products, and providing assistance as needed.
Build change and remove products displays maintaining products signage, clean product space, and securing damage or defective product.

SENIOR TECH

Confidential, St. Louis, MO

Responsibilities:

Positive, friendly attitude, along with a customer service mentality and the ability to be a team player.
Demonstrate a drive for results and possess an ownership mentality, as well as the ability to successfully solve problems and make decisions.
Ability to successfully identify, develop and lead people.
Leadership with opening and closing store before and after business hours.
Perform light mechanical duties such as: oil changes, tire rotations, light bulb change, engine checks, etc on customers vehicles.