Antivirus Administrator Resume Melbourne, FL - Hire IT People

PROFESSIONAL EXPERIENCE

Antivirus Administrator

Confidential, Melbourne, FL

Responsibilities:

Successfully deployed Symantec Endpoint Protection (SEP) 11 to over 14,000 PC’s and 1100 servers world - wide in a 3 month period
Deployed and maintained Symantec Endpoint Manager (SEPM) 11 management console and associated SQL 2005 database
Developed installation scripts for all AV products using Wise Installer that were utilized in SMS push and pull scenarios.

Senior Helpdesk Analyst

Confidential

Responsibilities:

Member of the Helpdesk Services telecommute test team
Developed course materials and performed Beginning, Intermediate, and Advanced Outlook 97/98 training for over 2000 Harris employees
Member of the Siebel 99/2000 End-to-End Support Team
Developed course materials and performed Siebel 99 and 2000 training for Helpdesk Analysts
Developed contents of customer-facing website for Outlook 2003
Conduct technical portion of Helpdesk candidate interviews
Lead trainer of new Helpdesk Analysts
Developed course content and conducted training of Helpdesk personnel in Remedy 5

Desktop Support

Confidential, Palm Bay FL

Responsibilities:

Provided desktop support for 1200 PC users running Windows 3.1/95 in a Novell 3.1x environment.
Duties included general hardware troubleshooting and maintenance, and software support for MS Office 4.x, Lotus 123, Visio, FrameMaker 3/4, cc:Mail 2.21, On-Time, NetScape 1.2, MS Project 4.0, Reachout 3/4/5, On-Net 2.1, KeaTerm 340, Exceed 5.0, SQL*Net, and Oracle 7 ODBC driver configuration.
Wrote automated software installation scripts using WinBatch for MS Office, Netscape, MS Project, and 15 internally developed applications resulting in significant savings to Confidential .
Wrote client side programs in support of a Novell server standardization effort.

Lead Software Trainer

Confidential, Melbourne, FL

Responsibilities:

Lead Trainer for the leading Computer Training Center in Melbourne.
Responsible for course development and delivery.
Courses taught include MS Office 4, Lotus 123, DOS 4/5/6, FrameMaker 3.0, MS Access, Harvard Graphics 3. Obtained FrameMaker 3.0 Certified Trainer certification.

Computer Consultant

Melbourne, FL

Responsibilities:

Performed advanced support of NewViews accounting software throughout the state of Florida.
Converted customers from paper based accounting systems to the NewViews PC based system.
Designed custom user interfaces with the NewViews Procedural Language.

Computer Programmer

Confidential, Melbourne, FL

Responsibilities:

Lead Programmer for the Electronic Classroom Project.
Designed and wrote Computer-Assisted- Education software for use by students in grades 3-6.
Designed and wrote integrated Test, Test creation and grading modules for teacher use.
Designed computer based course content per teacher requests.