Computer Repair Technician Resume Washington, D.C Metro Area - Hire IT People

SUMMARY

I am an aspiring Information Technology (IT) professional with over 4 years' of experience providing IT Support in Windows & Mac OS platforms. My objective is to obtain a position where I can apply my skills and knowledge as well as have the opportunity for accelerated learning with cutting - edge technology and continued growth.

TECHNICAL SKILLS

Windows XP/7/8, MAC OS, Windows Server 2008/2012
Exchange 2010/2013, Semantec Backup/Imaging and McAfee Anti-Virus
Active Directory Domain Services/Group Policy, MS Office Suite, Office 365
Troubleshooting Hardware/Software/Peripherals
Ticketing/Documentation
LAN, WAN, VPN, Firewalls, Routers
DNS, DHCP, FTP, HTTP
VMware
Built personal PC for gaming.

PROFESSIONAL EXPERIENCE

Computer Repair Technician

Confidential, Washington, D.C Metro Area

Responsibilities:

Performed on-site repair and preventive maintenance on personal computers and related accessories.
Evaluated technical issues, solved customer concerns, and troubleshot problems in an efficient manner.
Computer upgrade and maintanance.
Scheduled work and ordered parts as well as estimated and invoiced repairs.
Setup/repaired Desktops, Laptops, Printers, iPads, and iPhones.
Maintained Dell and HP Servers
Installed updates/security patches on Windows and Server OS.
Imaged/backed up machines, and deployed software.
Microsoft Office support 2007/2010/2013.
Supported clients through remote access.

Customer Service Representative

Confidential, Largo Maryland

Responsibilities:

Process sales transactions.
Assisted customers in a prompt, courteous manner.

We provide IT Staff Augmentation Services!

Computer Repair Technician Resume

Washington D C Metro, AreA

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