We provide IT Staff Augmentation Services!

Information Technology Help Desk Tier I Resume

3.00/5 (Submit Your Rating)

Springfield, VA

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TECHNICAL SKILLS

  • Siebel, Sharepoint, Remedy,
  • Windows 7, 8.1, 10, POS, OSX, Android - based systems
  • WebEx, Skype for Business Secondary Languages
  • Filipino, American Sign Language

PROFESSIONAL EXPERIENCE

Information Technology Help Desk Tier I

Confidential

Responsibilities:

  • Imaged workstations using SCCM and created workstation objects in ADUC
  • Repaired/ remapped local printers and networked Confidential printers
  • Utilized Remote Desktop Protocol (RDP) to handle issues with Windows 7/ Microsoft Office products
  • Tracked service requests using BMC Remedy
  • Setup physical a/v rooms used for video teleconferences (VTC)
  • Assisted end users test their computers over Confidential to meet requirements for meetings
  • Ran daily checks on web conference rooms to maintain and provide live support when needed

Freelance Photographer

Confidential

Responsibilities:

  • Designed website to showcase photography
  • Created graphics for brochures and pamphlets

Computers and Digital Imaging Expert

Confidential, Springfield, VA

Responsibilities:

  • Setup and maintained Window's based media, customer pcs, printers
  • Responsible for scheduling and managing appointments and events
  • Constructed a “Learning Windows 10” class for customers

Cashier and Customer Service Representative

Confidential, Springfield, VA

Responsibilities:

  • Responsible for advertising promotions
  • Used iPad Point of Sale software

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