Tier 1 Technical Support Resume Macon, Georgia - Hire IT People

SUMMARY

Highly efficient individual, capable of multitasking, with extensive Technical and Customer Service experience. Extremely motivated, strives to acquire and master new skills. Able to be creative in problem solving as well as empathetic to client needs while adhering to company guidelines. Appreciates and encourages teamwork among peers.

TECHNICAL SKILLS

Troubleshooting
Strong problem solver
Microsoft Office 2016
Technical help desk experience
Python expert
JAVA expert
CISCO expert
Proficient with Mac/Windows
Strong organizational skills
Active listening skills
Adaptive team player
Issue Resolution
Managing Cloud Data

PROFESSIONAL EXPERIENCE

Tier 1 Technical Support

Confidential, Macon, Georgia

Responsibilities:

Research issues on various computer systems and databases to resolve complaints and answer inquiries.
Informs customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
Assisted customers with technical issues via email, live chat and telephone.

Senior Dispatcher

Confidential, OperatorMacon, GA

Responsibilities:

Assist clients by answering after hours rollover calls, documenting caller information.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.

Certified Nursing Assistant/ Secretary

Confidential

Responsibilities:

Recorded and filed patient data and medical records.
Arranged and assisted with hospital admissions.
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

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Tier 1 Technical Support Resume

Macon, GeorgiA

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