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Lan/wan Administrator (windows/citrix Administrator) Resume

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Allentown, PA

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SUMMARY

An IT Administrator with over four years of Windows and Citrix administration work experience, specializing in the development, management, implementation and support of enterprise IT infrastructure and systems.

TECHNICAL SKILLS

Windows Administration: Microsoft Windows XP, 7, 8.1, 10, Server 2003, 2008 r2, 2012 r2, Active Directory, File Services, DFS, Group Policy, DNS, DHCP, WSUS, WDS/MDT, Certificate Services, Software Citrix XenApp/XenDesktop 7.6, Sophos Enterprise Antivirus, Sophos SafeGuard Encryption, Caradigm Vergence Single Sign - On, SolarWinds Patch Manager, VMWare vSphere, IBM Client Access, Linux Administration Ubuntu, CentOS

PROFESSIONAL EXPERIENCE

LAN/WAN Administrator (Windows/Citrix Administrator)

Confidential, Allentown, PA

Responsibilities:

  • Administered and supported LAN/WAN networks across five buildings and 22 satellites and a data center supported by over 125 Windows and Linux servers for a 4K - staff physical rehabilitation organization.
  • Administered and supported XenApp/XenDesktop 7.6 farm with 20 thin-provisioned servers to over 500 concurrent/1000 unique users in a 24/7 Healthcare environment.
  • Migrated all users and all current applications (36 total) from a Citrix Presentation Server 4.5 farm to a XenApp/XenDesktop 7.6 farm.
  • Created and maintained multiple PowerShell scripts to control automated maintenance in scheduled downtime windows and perform post-provisioning tasks for Citrix servers provisioned via Machine Creation Services (MCS).
  • Supported an external Citrix portal delivered via Netscaler 10.5, troubleshooting data traffic issues via data gathering in the GUI and command-line.
  • Integrated Group Policy Objects with Citrix XenDesktop to control user experience to a published desktop.
  • Troubleshot and resolved 10 top-level support tickets per week pertaining to issues with Active Directory and XenApp/XenDesktop usage and operations.
  • Set up and updated security groups, Group Policy objects, and AD permissions while adjusting and troubleshooting DNS and DHCP.
  • Wrote PowerShell scripts that automated information gathering and batch actions on Active Directory, which reduced process time from over a week to under two hours.
  • Created and implemented a new wound documentation process and server solution with a custom built back-end image repository, utilizing multiple Bash and Python scripts to automate image handling.
  • Developed, tested and implemented a HIPAA- and HiTech-compliant computer encryption policy.
  • Retired five aging and unsupported Novell file servers, which included migrating departmental and personal user data to five standard Windows File Servers, and DFS-controlled shares with group-based access, utilizing multiple Batch and PowerShell scripts to facilitate data and access list migration.

IT Student Worker

Confidential, Schnecksville, PA

Responsibilities:

  • Resolved 20 helpdesk tickets per week for 230 faculty and staff as part of an eight-member team.
  • Trained four new student workers on issue troubleshooting, user support and the Confidential TrackIt system.

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