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Senior Field Technician Resume

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San Francisco, CA

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SUMMARY

To secure a career as a Desktop Support Specialist in a reputed organization which appreciates professional approach and hard work, where I can utilize my knowledge, skills & dedication in fulfilling the company's growth objectives, while developing my career and excelling in the related field.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/ME/XP/Vista/Windows 7/Windows 10.

Software Applications: Adobe Acrobat, Avamar, BMC Remedy, IBM BigFix Console, Microsoft Suite (Access, Excel, Outlook, PowerPoint, Project, SharePoint, Skype, Visio, Word), Norton Utilities, Symantec Altiris & Symantec PCAnywhere.

Networking: TCP/IP, DNS, LAN/WAN, RDP, & VPN.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Senior Field Technician

Responsibilities:

  • Manage workstations and user accounts through Active Directory.
  • Manage patching and software release distributions to servers and workstations using IBM BigFix.
  • Support of video conferencing and collaboration tools.
  • Provide PBX support to include troubleshooting, adds, moves and changes.
  • Provision of iOS, Blackberry and other standard mobile devices.
  • Manage all support by using Remedy and ServiceNow.
  • Utilize Remedy/ServiceNow to properly document and respond to incidents, service requests, configuration changes and maintenance.

Confidential, Fairfax, VA

Field Technician Team Lead

Responsibilities:

  • P Active Confidential Clearance rovide overall leadership for the confidential Square team.
  • Provide feedback to management on the team performance.
  • Proactively learn and train all team members on new product and troubleshooting methods.
  • Investigates problems and provides solutions using specific product knowledge, system utilities and operating environment.

Confidential, Fairfax, VA

Field Technician

Responsibilities:

  • Support IT operations of FDIC employees at the confidential location.
  • Install, organize, maintain and troubleshoot end - user workstations and interrelated hardware and software.
  • Deploy new desktop/laptop workstations, printers and/or any peripheral devices.
  • Re-imaging, encrypting and backups hard drive for desktop/laptop workstations.
  • Assist with application push, installation instructions and troubleshoot with post-installation issues.
  • Maintain related peripheral equipment such as network/local printers, scanners, projectors and monitors.
  • Provide Blackberry technical support for end-user.
  • Respond and implement resolutions in a timely manner from user change/incident requests through Remedy.

Confidential, Alexandria, VA

Software Fulfillment Lead/Help Desk Tier II Analyst

Responsibilities:

  • Provide Tier1 and Tier2 support to end-user community of over 14,000 US Patent & Trademark Office employees.
  • Install, configure, and upgrade computer hardware and software.
  • Assist with application push, installation instructions and troubleshoot with post-installation issues.
  • Diagnose internal and external inquiries and work requests as they relate to maintenance of USPTO universal desktop and laptop computers and USPTO customized applications/systems.
  • Assist in the administration of remote user workstations and resolution of remote connectivity issues.
  • Promoted to Software Fulfillment Team Lead in (12/2013). Oversaw all installation operations at the Service Desk and worked interactively with the Altiris Support Team and Problem Teams to coordinate both planned and remedial install projects.
  • Received Employee of the Quarter award, (02/2014).

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