Service Desk Analyst Resume Washington, DC - Hire IT People

TECHNICAL SKILLS

TECHNICAL SKILLS

Service Desk Analyst

Confidential, Washington, DC

Responsibilities:

Provided remote technical support for all Confidential personnel, responding to issues via phone, email, and ticketing system.
Remotely troubleshoots and resolve technical issues, escalating when necessary.
Resolved issues related to password, PIV cards, VPN, and VMWare.
Create and Modify user accounts in active directory as needed.
Monitor network resources in Solarwinds for errors to notify clients of possible degradations or outages.

Technical Support

Confidential, Chilhowie, VA

Responsibilities:

Provided customer support by troubleshooting and resolving software, printer, and network related issues for individuals and in small business environments.
Installed and implemented new hardware and software on new and existing small business networks. Diagnosed and replaced hardware components on desktops and laptops.
Reinstalled Windows operating systems, cloned hard drives, and removed viruses.

Help Desk Technician

Confidential, Camp Lejeune, NC

Responsibilities:

Provided on-site support for approximately 400 users at the Confidential .
Documented, assigned, and ensured trouble tickets were resolved in a timely manner for users.
Communicated and coordinated with higher echelons to resolve technical issues when required.
Coordinated with the Information Assurance Officer to create two baseline images used on all computers within the training center.

Help Desk Technician

Confidential

Responsibilities:

Opened and completed assigned trouble tickets for network users, escalating the tickets when required. Created new user and email accounts and assisted users with their first logons.
Performed computer repairs and reimaged computers as needed.

Help Desk Technician

Confidential, Camp Lejeune, NC

Responsibilities:

Opened and completed assigned trouble tickets for network users, escalating the tickets when required. Created new user and email accounts and assisted new customers with their first logon.
Imaged and joined machines to the domain.