Technician Resume Granite city, IL - Hire IT People

SUMMARY:

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success, with extensive training as an Inbound Sales, Inbound Retention agent and Confidential Technician.
Energetic, outgoing and driven to reach company goals. Ability to multiple projects and tasks effectively.
Flexible in anytime ask to work. Responsible in every work I do. I am more versatile and adaptable in any work environment I am in.

TECHNICAL SKILLS:

Active listening skills Energetic work attitude Invoice processing Store maintenance ability Customer service expert Strong organizational skills Fashion Knowledge Above - average computer skills
Adobe Photoshop Email Microsoft Excel Microsoft Word TroubleshootingInstallation Internet/troubleshooting Microsoft Office PowerPoint Windows Cables/TV troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

Technician

Responsibilities:

Respond real time to customer Inbound calls from our large Internet clients.
Provides high level customer support including troubleshooting issue with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for passwords and user account administration based on documented procedures.
Troubleshoot and resolve technical problems using remote tools with PC/MAC, Tablet, Smart TVs, Video Game Console, and Mobile phones. Ask and gather questions about customer issues and accurately record in ticketing system.

Confidential

Technical Support Specialist

Responsibilities:

Provides phone, chat and email support for one of our major educational partner. I responds to incoming candidate or test center technical support requests.
Diagnosed system hardware, software, and operator problems. Assists students, educators and school admins with the correct installation, management and maintenance and proper use of testing software.
Records each support call and related support ticket issue in ticketing system (RightNow system). Other related duties as assigned by manager.

Confidential

Support Specialist

Responsibilities:

As an Inbound Telesales, Retention Specialist and Outbound Representative, I answers a variety of incoming and make outgoing calls from customers of our large cable clients. These calls include speaking with current and new customers who are interested in adding services and products to their packages, speaking with potential customers who have seen a promotion, and retention calls from current customers of our clients who are calling to disconnect their services.
I utilize my sales skills to help meet our clients needs, as well as the needs of their customers.
I enter validated rate and service codes and any additional installation supporting information into CSG and VISION billing systems.
I provisioned and activated any data, video, telephone and home security services via provisioning portals, interface, etc.

Confidential, Granite city, IL

Owner

Responsibilities:

Processed merchandise returns and exchanges. Regularly sought opportunities to up sell and add additional merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires.
Kept abreast of rapidly evolving technology. Executed outbound calls to existing customer base resulting increase in sales. Assisted customers in finding out - of-stock items. Accurately logged all daily shipping and receiving orders.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Guaranteed positive customer experiences and resolved all customers complaints.
Assisted customer with store and product complaints. Resolved product/policy issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs Expressed appreciation and invited customers to return to the store.

Confidential

Manager

Responsibilities:

Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Trained 1 employees quarterly.
Worked as a team member performing cashier duties. Product assistance and cleaning. Guaranteed positive customer experience and resolve all customer complaints.
Manage quality communication, customer support and product representation for each client.
Performed store opening and closing duties, including counting cash drawers, inventories and checking all equipment for proper functioning.
I was trained 6 months as a technician to help troubleshoot computers, if the assigned technician is out of reach.