Client Engagement / I.T. Support Resume Florida - Hire IT People

SUMMARY

Seeking a long - term position where I can improve efficiency and productivity in an organization by utilizing skills and experience in Information Technology, Client Success, and Business Management to set a higher standard, whilst complementing a vibrant culture and outstanding company values.

PROFESSIONAL EXPERIENCE

Confidential, Florida

Client Engagement / I.T. Support

Responsibilities:

Internal analysis of helpdesk operations to improve efficiency and productivity involving support operations. With the addition of my position, SLA and client satisfaction improved as a result of efficient migration of key line-of-business software across 16 sites and the reorganization of helpdesk protocols for performing basic support tasks to project planning.
Internal Support Analysis Datacenter management Active Directory Admin.
Network surveying Client satisfaction surveying Migrations

Confidential, Alexandria, Virginia

Client Success Manager

Responsibilities:

Provided technical account management for 150 clients from around the U.S., assessing their environments quarterly for security vulnerabilities, upgrade opportunities, projects/installs, and technical support. Streamlined the available service offerings from 12 plans to a single, all-inclusive plan and migrated all accounts. Attended networking functions and bid on contracts, winning $1M and sustaining $2M in annual revenue.
Client retention & management •Contracts/RFP’s •LabTech & ConnectWise
Escalation & remediation of issues CRM and RMM mgmt. Quarterly client reviews
Security & Vulnerability auditing •HIPAA compliance audit •Hiring & Networking

Confidential, Atlanta, Georgia

Technical Assistance Associate

Responsibilities:

Provided on-site support for network engineers, connected a client’s colocation environment to a network circuit, and supported a 99.9% uptime for all network, cooling systems, and power infrastructure at the busiest datacenter in the company (Atlanta). Set up the network operations center at a newer Tampa, FL location installed cabinets, connections, and servers in the datacenter.
Monitoring NOC Operations •Backup/recovery/cloud
Network cabling
Remote Datacenter assistance
Cabinet Documentation
Network Hardware Config.

Confidential, Dunnellon, Florida

PC Tech / Remote Support

Responsibilities:

Provided on-site and in-home technical support for a local businesses, governments, and residents. With the addition of my position, the company was able to add more services to support their clients such as hardware welding and network and security appliance configuration/setup.
Remote helpdesk support Backup / imaging Analysis / Dev / Testing
Forensic Analysis Disaster Recovery planning Home / Business Networking

Confidential Ocala, Florida

Staff Assistant /eLearn i ng Specia lis t

Responsibilities:

Created technical documentation and instructed professors how to integrate new technology in the classroom and supported faculty, staff, and students with online classes. Online class enrolment went up 35% during my time in this position as we had the in-class and online resources to support higher volumes, leading to more graduates.

We provide IT Staff Augmentation Services!

Client Engagement / I.t. Support Resume

FloridA

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