SUMMARY

• Self - Motivated, Hard Working Microsoft Engineering candidate with professional certifications and 18 + years of experience in IT
• Demonstrated long-term technical aptitude and skills Strengths in Engineering, Technical support Excellent Customer service skills

TECHNICAL SKILLS

• Technical Support
• Encryption
• Active Directory / TCP/IP
• Windows Win7/Win10
• SQL Server
• Network Hardware
• Desktop Engineering
• Windows Server 2003-16
• Database/Software Design/Dev
• Systems Analysis
• LAN / WAN
• Networking / Network Admin
• MS Office 2003/07/10/16/ O365
• SCCM, OST, MDT
• DNS / DHCP
• Patching
• VBscript/VB.Net/HTML/C#/XML
• Powershell Programming

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

SCCM Engineer

Responsibilities:

• SCCM OSD, Reporting, Packaging
• MDT integration
• Application packaging
• Build, configure and troubleshoot various models of Confidential Laptops and Desktops
• Active Directory and GPO Desktop Computer Management
• Create and Service new Operating System Images
• Build, configure and troubleshoot various models of Dell Laptops and Desktops
• Familiar with imaging and deploying computers
• Win10 Migrations in EMEA and US
• VMware Test environment
• Service Now Ticketing System

Confidential, Plymouth Meeting, PA

Desktop Engineer

Responsibilities:

• Supporting Windows 10 and 7 for multiple external companies
• MDT OS builds and integration
• VMware Test environment
• Offline Migrations in EMEA and US
• Application packaging
• Reporting, Patching, Packaging
• Updates and Patching Deployment
• Bitlocker configuration through SOPHOS
• SOPHOS Central Administration and Policy configuration
• Active Directory and GPO Desktop Computer Management
• Create and Service new Operating System Images for external Customers
• User Migration scripting PowerShell, VB Scripting
• Build, configure and troubleshoot various models of Confidential, HP and Dell Laptops and Desktops
• Create processes for external companies in imaging and deploying computers projects
• Code42 Crashplan admin
• Problem Solver
• ServiceNow Ticketing System

Confidential, Philadelphia, PA

SCCM Engineer

Responsibilities:

• SCCM OSD, Reporting, Patching, Packaging
• Supporting Windows 10 and 7
• Updated SCCM 2012 R2 to 1511 and then to 1702
• MDT integration
• Application packaging
• Updates and Patching Deployment
• Active Directory and GPO Desktop Computer Management
• Create and Service new Operating System Images
• USMT User Migration scripting PowerShell, VB Scripting, Batch
• Build, configure and troubleshoot various models of Dell Laptops and Desktops
• Familiar with imaging and deploying computers
• Service Now Ticketing System

Confidential, Norristown, PA

Migration Support - Imaging Engineer

Responsibilities:

• Windows 7 project PC Migration Primary
• Hyper-V implementation
• Install configure Windows Server 2012 R2, SCCM 2012 R2, WSUS, MDT 2013, SQL server
• Create new Operating System Images
• USMT User Migration scripting
• Application packaging
• Active Directory
• Build, configure, and troubleshoot various models of Dell, Confidential Laptops and Desktops
• Backup and restore user data .PST (Personal Mail Files)
• Familiar with imaging and deploying computers - Light Touch and Install Points
• Ensure that local and network printers are installed and configured properly
• Supporting Windows 10, 7, Vista, XP and 2000
• Network cabling
• New Construction/Building IT and Audio, Video installation

Confidential, Fort Washington, PA

Migration Support - Imaging Technician

Responsibilities:

• Windows 7 project PC Migration
• Active Directory, DRA - NetIQ Directory Resource Administrator
• Build, configure, and troubleshoot various models of Confidential Thinkpad Laptops and Confidential Desktops
• Backup and restore .PST (Personal Mail Files)
• Familiar with imaging and deploying computers - Light Touch and Install Points
• Ensure that local and network printers are installed and configured properly
• Supporting Windows 7, Windows XP and Vista

Confidential, Princeton, NJ

Senior Imaging Technician - SCCM Jr. admin

Responsibilities:

• SCCM OSD Jr. Admin Thick and Thin Imaging, Zero Touch and Light touch Confidential equipment
• Windows 7 Migration
• Refresh/Replace 16,000 user base worldwide
• User data migration USMT, MDT
• Logistics Lead - Coordinate asset shipping to remote sites in US and UK
• Procurement Lead - Forecast hardware needs for the project, order assets from the manufacturer
• Asset/Scheduling Data Analyst - records keeping for scheduling and imaging using MS Access and Excel

Confidential, Newtown, PA

Deployment - Imaging Technician - Desktop Support Lead

Responsibilities:

• L2 Desktop Support Lead directing 2 DSS techs serving 450+ clients
• SMS / SCCM, OST, MDT
• Configure Client Endpoint Encryption, Guardian Edge
• Desktop Deployment Thick and Thin Imaging, Zero Touch and Light touch
• Utilizing Remedy ticketing system, Live Meeting, Remote Desktop
• Build, configure and troubleshoot various types of HP/Dell Laptops and HP/Dell Desktops
• Assist users one on one with their newly deployed laptops and/or desktops
• Ensure that all applications are functioning properly
• Communicate technical information to diverse audiences with professionalism
• Track assets and hardware using appropriate Asset Management tools
• Run reports on Asset Database

Confidential

Desktop Support - Imaging Technician

Responsibilities:

• L2 Desktop Support serving 350+ clients - Desktop support, Application support
• Configure Client Endpoint Encryption
• Communicate technical information to diverse audiences with professionalism
• Utilized custom ticketing system, Netmeeting Remote Desktop
• Imaging with Ghost, SMS/SCCM Thin Images and Install Points
• Build, configure, and troubleshoot various types of Dell Laptops and Dell Desktops
• When necessary replace depreciated and broken hardware using appropriate Asset Management tools

Confidential, Norristown PA

Desktop Support - Imaging Technician

Responsibilities:

• Windows XP migration project PC Deployment and Deskside Support, Altiris Imaging
• Build, configure, and troubleshoot various types of Confidential Thinkpad Laptops and Confidential Desktops
• Backup and restore .PST (Personal Mail Folders) files, Identify Outlook synchronization issues
• Provide overview training to users on Office 2007

Confidential, Fort Washington, PA

Desktop Support-Imaging Technician

Responsibilities:

• Windows Vista migration project PC Deployment and Deskside Support
• Active Directory, Directory And Resource Administrator
• Build, configure, and troubleshoot various models of Confidential Thinkpad Laptops and Confidential Desktops
• Backup and restore .PST (Personal Mail Files)
• Familiar with imaging and deploying computers - Light Touch SMS and Install Points
• Ensure that local and network printers are installed and configured properly
• Supporting Windows 2000, Windows XP and Vista
• Provide training to users on Office 2007
• Create new VB scripts to streamline the user data manual copy processes

Confidential, Malvern, PA

LAN Administrator - Desktop Support Engineer

Responsibilities:

• Lan Administrator serving 400 clients - Desktop support, Printing support, Application support
• Communicate technical information to diverse audiences with professionalism
• Utilized Perigrine ticketing system, SMS, SCCM, Remote Desktop, Lotus Notes Support
• Build, configure, and troubleshoot various types of Confidential Thinkpad Laptops and HP Desktops
• Configure and troubleshoot Blackberry devices
• When necessary replace depreciated and broken hardware using appropriate Asset Management tools
• Ensure that local and network printers are installed and configured properly
• Assist users one on one with their newly deployed laptops and/or desktops to ensure that all applications are functioning properly

Confidential, King of Prussia, PA

MIS Desktop Technician

Responsibilities:

• Support 50 corporate users and 100+ students
• Setting-up networks and servers
• Transported and setup off campus classrooms
• Prepared desktop PC’s and laptops with software as needed for each specific class
• Maintained heavy use of Ghost software creating and distributing desktop images to classroom PC’s
• Provided troubleshooting and solution development for various network and PC problems
• Assisted in workshop troubleshooting for Server 2003 networking students
• Built server with tape drive for daily backup, Built server for WSUS Windows updates
• Created VB scripts for networking students workshop for migrating users in AD

Confidential, Fort Washington, PA

Helpdesk / Technician

Responsibilities:

• Created applications in Visual Basic and VBA that integrated with AutoCAD and Excel
• Created MS Access applications to assemble proposal documents for project bidding
• Provided desktop support for custom applications
• Created database of reusable drafting components saving hundreds of hours annually
• Provided mentoring/training for business applications for 120 professionals in nine regional offices
• Provided excellent customer service to internal and external clients
• Maintained all government standards
• Converted government documents to usable AutoCAD format
• Created/maintained standard operating procedures company-wide

Confidential Philadelphia, PA

Technical Application Help Desk Specialist

Responsibilities:

• Technical Helpdesk supporting 500-1000 users using Vantive Tracking software
• Supported/utilized Oracle Financials Release 11i Accounts Payable system
• Trained users in Oracle Accounts Payable AP module
• Created MS Access database/forms/reports to track AP payment errors
• Wrote ad-hoc queries in SQL for unscheduled reporting and trouble shooting
• Ran and troubleshoot Oracle reports that attached receipts to scanned image documents