TECHNICAL SKILLS

• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Working experience with DOS, Windows 7,8 and 10 operating systems. Active directory
• Extensive knowledge of technology terms and developments.
• Imaging and deployment
• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers.
• Proficient in Microsoft Office applications
• Excellent written and verbal communication skills. using language syntax
• Updating and editing websites using a WYSIWYG interface and applying site management tools
• Introduction to CSS, implementing standards to control style and layout
• Introduction to java script, using variables, functions, events to add interactivity to a webpage
• Website publishing and maintenance, methods of uploading and maintaining websites through alternating transfers from pc to web servers/hosting.

PROFESSIONAL EXPERIENCE

Confidential - Washington, DC

Responsibilities:

• Manage staff and schedule to ensure adequate coverage
• Provide procedures, policies, and technical training to support daily tasks.
• Perform liaison duties between team members and IT personnel in the areas of system upgrades and troubleshooting.
• Manage information technology vendor relationships.
• Directs and prioritizes the work load of personnel.
• Represents the IT function at customer, vendor and partner meetings when appropriate.
• Generate and present daily/ weekly reports to client.

Confidential - Washington, DC

Responsibilities:

• Diagnostics and repair of Desktops and Laptops
• Repair and maintenance of HP printers
• Monitor and respond to incident tickets via phone calls and remedy service management suite.
• Installation and configuration of end user devices.
• Desktop reimaging and deployment.
• Updating user accounts through active directory and lotus notes database.
• Perform driver updates and apply software patches to clients work stations.
• Provide assistance to other team members when requested.
• Perform duties as assistant supervisor

Confidential, Washington, DC

Responsibilities:

• Monitor and respond to incident tickets via phone calls and remedy service management suite.
• Installation and configuration of end user devices.
• Desktop re imaging and deployment.
• Updating user accounts through active directory and lotus notes database.
• Perform driver updates and apply software patches to clients work stations.
• Provide assistance to other team members when requested.

Confidential

Responsibilities:

• Diagnose end user system failures and implement repair solutions.
• Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal
• Support and troubleshoot audio visual and video conferencing systems
• Assist with the recommendation of hardware and software solutions.
• Provide assistance to other team members when requested.
• Installs, configures & troubleshoots wireless access points for end users using wireless connections.

Confidential, Germantown, MD

Responsibilities:

• Establish and maintain materials relating to sales and knowledge of current products
• Assist in completing sales projects including proposals and marketing
• Participate in trade shows for product promotion.
• Advertise and sell products and services of the company to current and perspective customers.
• Ensure customer satisfaction by providing excellent customer services.
• Evaluate current products and recommend product improvements to increase sales revenue.
• Optimize existing products for repeat business and customer retention.

Confidential - Gaithersburg, MD

Responsibilities:

• Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.
• Distribute materials, supplies, or sub assemblies to work areas.
• Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
• Mark and tag components so that stock inventory can be tracked and identified.
• Assemble electrical or electronic systems or support structures and install components, units, sub assemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment.

Confidential

Responsibilities:

• Communicate technical information to both technical and non-technical personnel
• Handle routine desktop support tasks, including user setups, equipment moves, and troubleshooting.
• Assist with imaging and deployment of computers.
• Ordering parts for systems under warranty
• Test new hardware and software systems and packages prior to deployment
• Perform all other position related duties as assigned or requested

Confidential

Responsibilities:

• Ensures that all equipments are treated with proper care and is not removed without proper authorization.
• Provides assistance and support for printers, computers, and other equipment.
• Monitors inventory of computer paper, printer toner cartridges and associated supplies.
• Monitors student activities for the purpose of maintaining a safe environment conducive to learning.
• Log equipment damage and malfunctions with management.