Service Desk & Workplace Services Resume Mason, Ohio - Hire IT People

SUMMARY

20 years of experience using/supporting technical tools to enable clients to overcome technical issues and limitations to reach their productive and creative potential. Combine solid skills with team - oriented focus to meet and exceed organizational goals and provide exceptional client satisfaction. Seeking to join an organization known for integrity and excellence where experience and skill can be utilized for mutual growth and advancement.

AREAS OF EXPERTISE

Windows Support • MacOSX and iOS Support • Linux Support • Service Now Ticketing System • Confidential SDM 12 Global GY Ticketing System • Active Directory • Java Troubleshooting • WebEx-VPN: Cisco • Pulse Secure: VPN • Slack • SDDS: Software Database and Distribution System • Citrix Environments • Microsoft Office 2010, 2011, 2013, 2016, O365 (Word, Outlook, Excel, Lync/Skype For Business, PowerPoint, SharePoint) • OKTA • Project Management • Client Relations • Training & Development • Adobe Photoshop • Adobe After Effects

PROFESSIONAL EXPERIENCE

Confidential, Mason, Ohio

Service Desk & Workplace Services

Responsibilities:

Promoted to second support team in reward for exceptional performance.
Provided end-user technical telephone support for all aspects of company hardware and software.
Participated in discovery and dissemination of troubleshooting methods to strengthen team.
Documented updates on technical issues and resolutions via Knowledge Base articles.
Fully supported both Windows and Apple computing environments.
Provided international technical support for non-English speaking employees and vendors.

Confidential, Dayton, Ohio

Founder

Responsibilities:

Worked with digital design software including, Avid, Final Cut Pro Studio, and Adobe products.
Strategized with local and national businesses, creating successful internet-based marketing campaigns.
Developed scripts and graphics, networked with key organizations within the Dayton area.
Created professional quality commercials that aired regionally to draw in business.
Managed the day-to-day operations, including marketing, scheduling, bookkeeping, and public relations.

Confidential, Englewood, Ohio

Certified Legal Video Specialist

Responsibilities:

Exclusively subcontracted with court reporting service for all their video service needs.
Provided video support for legal depositions, transcript/video syncing, video editing, day-in-the- life videography, and site condition videos.

Confidential, Dayton, Ohio

Video Editor

Responsibilities:

Created online content delivery system to allow quicker access to media and speed up video production. This new system has saved the organization many man-hours and is still in use today.
Provided editing services for both in-house and out-of-house staff and producers, meeting weekly and monthly television series deadlines.
Assisted in development of new workflows and re-designed the look of local underwriting spots.
Produced live events.

Confidential, Centerville, Ohio

Government Producer

Responsibilities:

Led the charge towards online video production, launching streaming video magazines for clients such as Confidential . Clients found this new technology exciting, and many of these are still in use today.
Planned and coordinated cable television productions over territory covering eight member cities.
Offered special event, routine coverage, and hands-on production logistics.
Coordinated management, personnel, and equipment requirements to facilitate efficient project completion.
Streamlined production infrastructure, integrating management levels and production personnel for maximum efficiency.
Networked continuously within each community, participating in public and city function to keep brand awareness alive.
Produced short and long segments, acting within various capacities.
Effectively produced, directed, and edited segments.

Confidential, Dayton, Ohio

Production Event Coordinator

Responsibilities:

Set up, operated and directed the video boards at the Confidential .
Directed graphics and promotional materials.
Accountable for tape operations and replayed all Dayton Bombers, WSU women’s and men’s basketball games, Dayton Warbirds, and all other events utilizing Confidential video.

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Service Desk & Workplace Services Resume

Mason, OhiO

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