Service Desk Specialist Resume Ashburn, VA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Ashburn, VA

Service Desk Specialist

Responsibilities:

Provided troubleshooting for mobile devices and secure network services and applications
Created Remedy tickets and escalated issues to appropriate support queues
Coordinated all requests for hardware, software, and network incidents

Confidential, Silver Spring, MD

Fiber Solutions Analyst

Responsibilities:

Maintained fiber - optics based voice, data, and video services
Provided support for communication networking components for businesses and consumers
Performed fiber technologies analysis and isolation of trouble conditions and delivered resolution

Confidential, Falls Church, VA

Helpdesk Customer Service Representative

Responsibilities:

Provided customer service on multiple health insurance exchange application and systems
Worked extensively with information systems, systems testing procedures, and deployment
Interacted with client representatives and customers, enabling effective information exchange

Confidential, Alexandria, VA

Helpdesk Technician/SRT Incident Coordinator

Responsibilities:

Supported over 200 DMDC applications at hundreds of DoD sites worldwide
Coordinated System Restoration Team’s maintenance and repairs of global military systems
Assisted with network and communications issues at RAPIDS CAC printing sites