SUMMARY

Collaborative information technology professional with strong management and operations background experienced in leveraging technology across organizational business functions. Proven ability to manage projects that demonstrate my proficiency to implement emerging technology systems, ensure compliance and merge end - user needs with enterprise IT solutions that support overall business goals and mission. Lead cross functional teams and collaborate with C-level executives and key stakeholders in developing tactical and strategic technology initiatives that enhance technology's value to the organization. Recruit, lead, supervise and mentor high performance technology teams responsible for supporting IT and AV systems. Strong understanding of IT service management and the globally recognized ITIL framework. Excel as a liaison between business and technology.

• MCSE: Proficient managing/supporting MS Server 2000-12, AD, GPO, Exchange 2013/Online, SharePoint 2013/Online, Office 2007-16, Office 365, Windows 7, 8.1 & 10 and Microsoft Licensing
• VMware vSphere 5.5.0
• Proficient with JAMF Software's Apple Casper Suite
• AWS Accredited Business & Technical Professional
• CompTIA Certified Security+, Network+, and A+
• G-Suite Certified Admin/Deployment Specialist
• Atlassian Confluence, JIRA and HipChat
• Symantec Cloud Endpoint Protection
• Kaseya Virtual System Administrator
• Project Management Professional (course completed, PMI Certification pending); Proficient with MS Project 2013 and MS Visio 2013
• Proficient with ITIL 2011 Framework
• CEDIA Certified Professional
• HDBaseT Certified Expert Installer
• Queens College: Bachelor's, Political Science & Gov't
• Bilingual - English and Spanish

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY

Responsibilities:

• Streamlined IT support services and Help Desk practices.
• Instituted IT training for new hires to facilitate onboarding transition, familiarize new hires with the organization's IT resources and review safe computing best practices.
• Migrated all workstations to Windows 10 OS environment, streamlining imaging and support practices.
• Assessed IT system vulnerabilities, introducing and enforcing stricter security protocols, and established a risk assessment process.
• Revamped IT purchasing practices and renegotiated contracts with IT service and equipment vendors.
• Prepared FY 2018 IT Strategic Plan to assist executive leadership with its expansion initiatives.
• Off-boarded redundant support positions and redistributed responsibilities to under-utilized IT professionals, improving operational efficiencies while reducing operational budget.

Confidential

Information Technology Consultant

Responsibilities:

• Confidential, New York, NY: IT Consultant assigned via Confidential 's staffing division with providing IT support services to clients in diverse market and industry sectors.
• The New York Confidential, New York, NY: Provided technical support for Mac and Windows workstations, Mac OS X 5 Server, and IT hardware. Performed all data, voice and AV infrastructure cabling, terminating, installation, configuration and testing; installed and configured Confidential and Confidential SMB firewall routers. Configured and supported AWS S3 and Glacier cloud backup services.
• Permanent Mission to the United Nations of the Republic of Zambia, New York, NY: Assisted with managing and executing IT projects for The Mission. Provided technical support for MS Windows Server 2008 and Exchange 2010, MS Office 2007-2013 & Office 365.
• Confidential, Confidential, Bronx, NY: Installed, configured and implemented three Mac OS X Servers v5.1.5 bound to a MS Active Directory environment. Servers deployed in a "magic triangle" and integrated with Apple's DEP, VPP and APNS services.
• Getting Out and Staying Out (GOSO), New York, NY: Deployed, administered and provided technical support for Google Apps for Work (G-Suite). Collaborated with third party vendors, ISPs, telecoms, software and other service providers on behalf of GOSO during new office space construction.
• Provided remote technical support via phone and/or utilizing LogMeIn Pro or TeamViewer.

Confidential

Director of Information Systems, New York, NY

Responsibilities:

• Established the Information Systems Department; recruited and trained a responsive, results oriented tech team capable of maintaining a high level of technical support; assigned priorities and performed annual performance evaluations.
• Advised C-level executives on developing information technology initiatives while supervising and actively participating in the successful execution of changes to the IT infrastructure.
• Managed the growth of the company's IT infrastructure from a thirty person $3 million company to a $20 million 250+ multi-site employee environment, supervising and providing technical support of all information technology systems.
• Managed company Internet service; configured and maintained Netopia, Netgear and Confidential VPN firewall appliances.
• Established policies, standards, practices, and procedures to provide security for IT resources.
• Documented and implemented HIPAA security protocols for NYS Article 28 and Article 31 clinics.
• Documented and implemented PCI DSS security protocols in collaboration with the CFO.
• Installed, configured and managed MS Windows 20XX Servers; migrated hosted email to MS Exchange Server.
• Established backup protocols using Symantec Backup Exec and Dell AppAssure; installed and provided technical support for various MS Office Suites.
• Implemented a remote tech support platform; implemented an automated Help Desk and Inventory Management System to streamline tech support services; implemented mobile devices and established an IT on-call rotation schedule.
• Installed and configured Blackberry Enterprise Server for Mobile Device Management (MDM). Subsequently added MS Exchange ActiveSync to MDM protocols and implemented ByOd policies.
• Installed and configured large flat-panel HD displays used for trainings, presentations and teleconferencing.

Confidential, New York, NY

Office Manager/IT Manager

Responsibilities:

• Executed office procedures; recruited, trained, managed and mentored office support staff; prioritized and evaluated job performance.
• Performed maintenance and support of all IT systems, including an existing Novell NetWare 4.1 Server and BNC terminated token-ring network.
• Implemented modernized IT resources by incrementally upgrading dumb terminals to MS Windows 3.1 workstations; replacing the token-ring network with Ethernet Cat5 in a star topology; installed a two- post rack, patch panel and network switches establishing a centralized network hub.
• Replaced the Novell NetWare 4.1 with a MS Windows NT 4.0 Server, and migrated the organization from the IPX/SPX network protocol to the TCP/IP network protocol.
• Implemented company-wide Internet service, working closely with the ISP to ensure adequate bandwidth and optimal performance. Installed and configured a Netopia firewall appliance.