SUMMARY:

• Over twenty (20) years of Medical Administrative Support by providing consistent approachable customer service and general office support
• Knowledge of scheduling appointments, transcribing and updating patients medical records promptly and accurately.
• Proven ability to multi task in a faced paced environment
• Strong ability to interact and communicate with people over the telephone, often in stressful situations.
• Ability to communicate effectively, both orally and in writing.
• Thorough knowledge of Medical Insurance claims procedures and documentation.
• Excellent knowledge of medical terminology and customer service.
• Demonstrated ability to collect the payment for the patient's visit and diagnostic studies
• Hands - on experience in explaining the charges to the patient
• In-depth knowledge of using solid judgment when the patient has an urgent complaint
• Proven record of verifying all information and existing charts with patients
• Track record of registering the patients in a convenient and perfect manner
• Proven ability to give positive customer service to patients and clients
• Skilled in MS Office Suite

PROFESSIONAL EXPERIENCE:

Operator/Driver

Confidential, Capitol Heights, MD

Responsibilities:

• Inspect vehicle to be used for the day for safety issues
• Contact dispatch for start of shift and to give vehicle number, operators name and to have manifest downloaded to terminal in van
• Arrive and pick-up passengers in a timely and safe manner.
• Secure all passengers in seating as well as wheelchair passengers secure in the tracks that are provided.
• 100% Id check as well as collecting fares prior to boarding the van
• Positive and polite communication with the passengers
• Above and Confidential excellent customer service, always showing empathy, compassion. Patience, excellent listening skills, caring, most of all 100% satisfaction to the variety of passengers (mentally challenged, disabled, elderly, etc.)

Teleservice Representative

Confidential, Fair Oaks, VA

Responsibilities:

• Schedule Appointments via HealthConnect for all departments
• Excellent customer service and information via Fact Information system
• Obtain Electronic referrals for various specialty departments and schedule for them

CBT Counselor/Research Assistant

Confidential, Washington, D.C.

Responsibilities:

• Community Outreach/Recruitment in various drug area's and parks
• Screening of participants for eligibility and scheduling appointments, verifying insurances, obtaining authorizations for services rendered
• Coordination of various appointments with Physicians according to the participants specific needs
• Assist with coordinating/Organized/Presented at the Health Fair
• Administered the Acasi and the MINI testing for new participants, Vital signs, weight checks
• Assisted in Group CBT Therapy
• Administered Individual CBT therapy
• Created medication tracking and sign out form
• Assisted patients with obtaining proper health coverage
• Assisted with obtaining specialty department appointments needed as well as authorizations needed for appointment

Patient Service Representative II

Confidential, Washington, D.C.

Responsibilities:

• Schedule appointments for patients with several physicians according to patient's needs.
• Answer multi-line telephone.
• Create and maintain files.
• Implemented Suboxone patient program/ Trained staff ( Confidential )
• Created/Developed program forms: Contract,1st warning letter, Final warning letter, Termination letter
• Track Suboxone patient's attendance and arrival times.
• Refer patients to various departments depending on their needs.
• Obtain authorizations for office visits and medications, verify insurance, collect outstanding bills, submit claims, respond to denials until claims satisfied, complete all insurance forms with proper coding for maximum payment.
• Monitor Suboxone groups when required to maintain orderly conduct.
• Receive patient's co-pays, vital signs, weight checks for office visits.
• Greet clients upon arrival and direct to appropriate departments.
• Assign patients to proper Psycho-therapist.
• Monitor Neurology desk and phone lines.

Customer Service Specialist

Confidential, Washington, D.C.

Responsibilities:

• Collaborate with taxpayers on various tax business issues.
• Prepares Individual Income tax returns.
• Research, establish and update business tax accounts via online system.
• Review and adjust business registration, property and income tax accounts.
• Manage and process request for waivers of penalties and interest on accounts.
• Compose taxpayer correspondence.
• Provide assistance to DCFO program initiatives.
• Manage business and income undeliverable refund checks.
• Provide call center assistance.
• Maintain database.

Letter Carrier

Confidential, Beltsville, MD

Responsibilities:

• Sort and deliver U.S. postal mail to businesses and residences
• Maintained proper correspondence.

Receptionist

Confidential, Camp Springs, MD

Responsibilities:

• Main point of contact for Doctor's, Patient's, Staff, and for the center
• Answered all phone lines and direct all calls to the proper department and or personnel
• Assisted in various department ranging from: Internal Medicine, Vision, Physical Therapy, Otolaryngology (ENT), Infectious Diseases, OB/GYN, Gastroenterology, and Radiology
• Assisted in planning and organizing various events for the center
• Maintained Tell and Deposits for department
• Registered all patients for office visits and scheduled follow up appointments.

Outreach/Job Developer

Confidential, Washington, D.C.

Responsibilities:

• Identified job opportunities in DC metro area for TANF clients.
• Assisted TANF clients in finding and sustaining employment.
• Attended vendor meeting with DHS.
• Maintained data base case notes.
• Developed job/career fairs by securing employer participation and logistics.
• Built relationships with government agencies, community employers and educational institutions.
• Developed and trained TANF client's job development techniques.
• Monitored client activities in job search through case management.
• Escorted clients to and from interviews.
• Provided monthly progress reports.
• Produced monthly bonus billing.
• Compose daily correspondence.

Health Unit Coordinator

Confidential, Silver Spring

Responsibilities:

• Developed and maintained patient private and billing charts registered patients.
• Composed daily correspondence including requisition.
• Maintained data base.
• Greeted patients and visitors.
• Transcribed physician orders.
• Assisted various departments with multiple patient private tests.

Recruiting Associate

Confidential, Springfield, VA

Responsibilities:

• Recruited, interviewed and hired nurses.
• Collaborated with Director of Clinical Support to identify development needs of nurses and staff.
• Coordinated programs to meet client needs.
• Participated in job fairs, conventions and other professional events.
• Participated in community in-service programs.
• Conducted background checks and scheduled drug test for potential employees.

Counselor

Confidential, Washington, D.C.

Responsibilities:

• Counseled patients on STD's drug use and birth control.
• Developed and reviewed patient's charts.
• Set up daily counselor worksheets.
• Developed case notes on each patients.
• Scheduled client check -ups.
• Maintained facility in-house bank.

Console Traffic Operator/Station Secretary

Confidential, Washington, D.C.

Responsibilities:

• Assistant Evening/Nights Shift Supervisor (Week-Ends)
• Responded to emergency situations.
• Managed daily office operations.
• Managed hospital admissions.
• Consoled psychiatric patients to ensure safety to patient and others.
• Maintained operating standards and emergency procedures.
• Monitored switchboard for the hospital and the University.
• Answered inquiries for medical staff and facility.
• Prepared and maintained patient charts.
• Evening/Night MFA Physicians Answering Service