Customer Call Center Technical Support Professional Resume FREDERICK, MD - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Customer Call Center Technical Support Professional

Responsibilities:

Handles a broad range of topics between two main disciplines for loan brokers and Seller Servicers.
Reset passwords for the different applications used by seller servicers and third party originators.
Guided customers to specific applications they were trying to access.
Guided customers to Confidential 's All Regulations underwriting guideline system.
Ability & desire to work in a team oriented customer support environment.
Knowledge of various Loan Origination Systems used in connection with Loan Prospector.
Represents the organization as a principal customer contact professional.
Responsible for trouble shooting and escalating unresolved issues to specific departments within Confidential to provide alternative solutions.

Confidential

Customer Service Technical First Tier Support

Responsibilities:

Reviews, Resolves issues & updates customer incident records in database
Responsible for providing high quality customer service & possess analytical skills.
Handled calls daily with a high - volume of inbound/outbound calls.
Familiar with Call Center Applications & tools using Automated Call Distribution..
Reviews, Resolves issues & updates customer incident records in database

Confidential, FREDERICK, MD

Customer Service Rep III

Responsibilities:

Participated and supported overall customer service goals. - Efficiently handle a variety of customer inquiries regarding their home mortgage.
Prioritized quality and efficiency in resolving customer issues. Minimize call escalations by gaining customers trust & confidence.

Confidential, Baltimore, MD

Assistant Branch Manager

Responsibilities:

Researched and resolved inquiries, explained mortgage products & services, prioritized/organized daily follow-ups to ensure timely resolution.
Managed loan processing staff, developed and implemented marketing plans and managed the production of loan officers.

Confidential

Call Center Representative

Responsibilities:

Confidential

Personnel Recruiter

Responsibilities:

Interviewed loan officer candidates, checked references, made offers, and conducted orientations for new employees.
Performed exit interviews and processed change of employee status.

Confidential, BALTIMORE, MD

Human Resources Associate

Responsibilities:

Maintained personnel files, used HRIS Tracking System, generated reports, implemented evaluation procedures, ensured compliance with Federal and State policies, laws, and regulations for employment.
Provided administrative support to Employment Manager & (4) Employment Specialists.
Processed & reviewed employment applications to determine qualifications of eligible applicants.
Scheduled interviews; processed criminal background checks and employment verifications.
Explained University's personnel policies, benefits and procedures to employees and job applicants.
Administered secretarial testing twice weekly to employment candidates.