Technology Services Support Specialist Resume

TECHNICAL SKILLS

Operating Systems Windows XP, Vista, 7, 8.1, 10 OS X 10.6 - 10.10
Microsoft Office Suites 2000 to 2016 & 365 2004 and 2010
Handheld Devices such as iPhone, Droid, and Blackberry
Cloud Computing Services such as GoogleApps for Education
Laptops, printers and other Mobile Devices such as iPads
Experience with networking applications such as InterMapper, Aruba Networks and Orion Solarwinds

PROFESSIONAL EXPERIENCE

Confidential

Technology Services Support Specialist

Responsibilities:

Confidential, Providence, RI

Service Desk Specialist

Responsibilities:

Complete virus/spyware removal, and handheld configurations
Supported email migration (Outlook to Gmail) for 9,100 users including providing assistance with alternate email clients such as Windows Mail, Thunderbird, Mac Mail, Entourage
Provide support for more than 12,000 faculty, staff and students
Train new employees while working via phone, emails and chat
Document problems and solutions, and record all activity and communications regarding problems
Assist Network Operations with special projects such as mapping of access point, setting up wireless clinics

Confidential, Woonsocket, RI

IS Desktop Support

Responsibilities:

Support break fix for HP desktops and IBM laptops
Assisted with the migration of Microsoft Office, Sophos Safeguard and Internet Explorer
Provided end user support remotely or on site
Participated in ongoing projects
Reimaged and rebuilt end-user systems after a crash
Provided end user support for business and customer relationship management applications
Troubleshoot and repaired HP multifunction printer