Owner Resume

SUMMARY

Support Professional and grow as I gain more knowledge as well as credentials.
The ideal organization will provide technical on - the-job-training.
Looking to work as Help Desk Support, Network Support, Desktop Support Analyst, or Customer Service/Call Center.
Looking to gain practical on-the-job IT experience to supplement my college education.
Interested in learning about all the phases of SDLC to help me decide where to focus my Information Systems major, i.e. Database, E-Commerce, Network Engineering, etc.
Capable of working separately with minimum supervision
Profound ability to follow instructions and finish work assignments
Able to receive, log, and process problem/trouble calls reported to the help desk
Experience in identifying, diagnosing user problems, and escalating problems
Experience in installing, configuring, and upgrading software
Experience in mapping network printers, removing viruses, reimaging PCs
Comfortable communicating with all levels of management, diverse coworkers, and temperaments

TECHNICAL SKILLS

Tech Skills: Mac Operating System, Windows Operating System, Installing Drivers and Printers, Installing Software, Internet Research, MS Word, MS Excel, Google Chrome, Internet Explorer, Safari, Remedy, Removing Viruses, Reimaging PCs

Key Skills: Listening/Clarifying, Investigating/Tracking, Advising, Trouble-Shooting, Problem-Solving, Word Processing, Communicating, Follow-up/Analyzing

PROFESSIONAL EXPERIENCE

Confidential

Owner

Responsibilities:

Buy and resell collectible tennis shoes and clothes for a profit through my own Confidential store online
Process orders, answer customer inquiries, manage returns, track inbound/outbound shipments, expedite deliveries, prepare UPS shipments, and responsible for all online marketing and setup online payment account

Confidential

Uber Driver

Responsibilities:

Uber Driver in Maryland, DC, and Virginia

Confidential

Temp Data Analyst

Responsibilities:

Analyzed and classified data from the Affordable Care Act (ACA), Federally Facilitated Marketplace (FFMs) and State Based Marketplaces (SBMs) applicants tax issues.

Confidential

Help Desk / Desktop Support

Responsibilities:

Received, logged, and processed problem/trouble calls and emails reported to the help desk
Installed, configured, and upgraded software
Mapped network printers

Confidential

Help Desk / Desktop Support

Responsibilities

Received, logged, and processed problem/trouble calls and emails reported to the help desk
Installed, configured, and upgraded software
Mapped network printers

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