Customer Service Representative/Administrative Support Resume Oxon Hill, MD - Hire IT People

SUMMARY:

Fifteen years of experience providing customer support in busy customer service environments for e - commerce, communications, plumbing, hvac, and hospitality employers.
An immovable sense of duty regarding customer benefit, with the capacity to create profitable connections, resolve complex issues and win customer loyalty.
Key relationship/organization building abilities - listen mindfully, tackle issues innovatively, and utilize judgment discretion to discover shared belief and accomplish win-win results.

PROFESSIONAL EXPERIENCE:

Confidential, Oxon Hill, MD

Customer Service Representative/Administrative Support

Responsibilities:

Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Increased service partner plan membership renewal by 68% and new membership by 40%.
Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Liaison between the owner, marketing, and service providers.
File invoices for accounts receivable.
Administrator for ServiceTitan customer service software.
Review applications (sort applicants by the job for which they are applying, review the job description(s) for the position(s) and compare with applicants resume/application.

Confidential, Lorton, VA

Customer Service Representative

Responsibilities:

Ranked 1# in sales and customer satisfaction rating throughout entire tenure with the company, consistently exceeded weekly and monthly goals.
Upsold my first sale by $1016.54 for a total of $1158.99.
Diligently helped the dispatch and quality control departments due to low staffing while also performing my position essential duties.
Memorized entire line products & services, including prices and special discounts.

Confidential, Falls Church, VA

Customer Service Representative

Responsibilities:

Received 7 Awards of Excellence for customer satisfaction ratings (as determined by external auditors surveys with customers.)
Distinguished as a top producer, and revenue generator. Consistently achieved Top 5 rankings company wide in queue resolution, revenue collected, and calls received.
Navigated through 11 software programs (CCTP, Boss, CRM, Ease, EaseW, EaseSW, EasyPay, Five9, Exchange Plus, Hyperion, & SORD.) during every call.

Confidential, Springfield, VA

Customer Service Representative

Responsibilities:

Received a letter of recommendation from the President of Confidential .
Averaged between 15K, 20K in weekly sales and had one of the highest retention rates in the company.

Confidential, McLean, VA

Cashier/Barista

Responsibilities:

Doubled sales of products sold during my ninety day evaluation period and maintained high sales average throughout my tenure.