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It Specialist Resume

New Jersey, NJ

Objective

To obtain a challenging position that will enable me to utilize my problem solving skills, organizational skills, and my ability to work well with people.

Professional Experience

Confidential,October 2009 – Present
- I.T. Specialist

  • Fix ambulance technology such as Toughbooks, bluetooth, routing system
  • Complete hardware and software updates on all computers/servers
  • Utilize a helpdesk, intranet, and extranet
  • Aid in installing laptops/computers/touch screens to all ambulances
  • Access and Edit Active Directory, Sql Server, Exchange
  • Create both paper and web documentation for employees and administrators
  • Edit company press documents before publication

Confidential,April 2009 – April 2010
- Technical Support

  • Provided support with shared customers and their websites
  • Created customized user documentation per customer request
  • Utilized Microsoft CRM to manage tickets and alerts
  • Remote accessed to servers to fix and diagnose problems
  • Utilized Rodopi for billing information on clients
  • Accessed and edited Active Directory

Confidential,July 2007 – December 2008
- Junior Technical Writer, Graphic Designer

  • Customized new or converted existing websites to BCD portal configurations for such companies as Deloitte, Fed Ex, and Air Tran.
  • Worked with clients to create wireframes and mock-ups of web sites by using Photoshop
  • Created and updated documentation for travel portals
  • Created help and FAQ web pages
  • Managed SourceForge and PeopleSoft defects and tickets

Confidential,August 2006 – May 2007
- Motivational Speaker/ Administrative Assistant
Assisted in keeping records for the office updated
Created and maintained database of school and student information
Motivational speaker at middle and high schools
Worked with the Georgia Tech FCA huddle
Confidential,May 2006 – August 2007
- Administrative Assistant
Created and maintained a client database of post graduate Georgia Tech letter winners
Assisted in creating and maintaining the Georgia Tech Letter Winner’s intranet

  • Confidential,August 2001 – August 2003
  • - Intern

Assisted in the creation and design of a database for better management of Accounts
Assisted customers and clients with needs specific to the financial area

Education

Major: Science, Technology, and Culture

Technical Skills

  • Adobe Photoshop, Dreamweaver, Microsoft Office 03/07/10, Dot Net Nuke, HTML, CSS, SnagIt, Sql Server, Active Directory, 90wpm, DNS, firewall, Windows 2003, 2007, Exchange 2010, LAN/WAN, Telco, FTP, VPN, Zoll Data Systems

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