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Front Desk Resume

Salt Lake City, UT

Objective Statement:To obtain a part-time position where my diverse business and technical skills contribute to the success and growth of the organization.

Summary of Qualifications:

  • Communication skills
  • Keyboarding skills (45 CWPM on 35 CWPM National Average + 10 Keys Pad)
  • Fluent in written and spoken English for 3 years
  • Ability to transfer calls
  • Fluent (reading, speaking and writing) in French
  • Diplomacy skills
  • Basic understanding of Spanish
  • Basic knowledge in Microsoft Office such as Word, Excel, Power Point and Access.

Education:

undergraduate studies of Licence (bachelor) of Arts in English,

Employment Experience:

Front Desk Position / Supervisor Officer Assistant (20 hours/month)02/06/2012- Present
Confidential, Salt Lake City, UT

  • Continuallyused state and government computer programs and softwares:
  • F-track: database of registered offenders in the state of Utah
  • NORM: financial database showing offenders’ balance owned to the state
  • X-change: database containing court documents history
  • Trusted to keep confidential information
  • Answered appropriately to sensitive situations with authorities and law enforcement
  • Developed ability to interpret legal court reports
  • Mentored to look for criminals’ information in order to write reports
  • Processed warrants (3 per day), probation terminations (8 per day) and court probation reports addressed to the court
  • Demonstrated capacity to deal with a variety of people especially with criminals in probation or parole
  • Improved capacity to work in a team
  • Recorded monthly reports of 68 offenders in a day

Front Desk Position10/08/2011-11/09/2011
Confidential,Salt Lake City, UT

  • Regularly utilized diplomacy skills while resolving problems or concerns
  • Ensured residents’ satisfaction while answering, directing phone calls and addressing in-person inquiries
  • Trusted to maintain confidentiality
  • Coordinatedwith authorities and law enforcement to appropriately solvesensitive situations.
  • Processed 10 calls in couple hours

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