Help Desk and Escalations Support Resume Des Moines, Iowa - Hire IT People

SUMMARY

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, West Des Moines, Iowa

Assistant Teacher/Childcare Provider

Responsibilities:

Confidential, Des Moines, Iowa

Help Desk and Escalations Support

Responsibilities:

Provide application and desktop support for new migration of Windows 10 via chat support.
Handle ticketed escalations for network, desktop and application support.

Confidential, Des Moines, Iowa

Telecommunications Technical Support

Responsibilities:

Answer data related calls.
Assist field techs with lines and internet services.
Set up modems and wireless networking for new customers.
Resolve issues with internet services regarding escalated issues and repeat callers.
Provide customer service and assist customers in setting up brand new services.
Troubleshoot and repair internet service for data customers.

Confidential, West Des Moines, Iowa

Customer Service Representative

Responsibilities:

Provide Customer service and troubleshooting offer and up - sell current services.
Take inbound calls regarding phone cable and internet services.
T roubleshoot and or fix issues regarding cable services.
Give detailed billing help.
Offer and up-sell new and existing customers cable phone and internet services.

Confidential, West Des Moines, Iowa

Technical Support Specialist

Responsibilities:

Provide technical service, support, and migration assistance for Confidential Bank Inc.
Support Outlook migration set up Outlook email, spam filters, personal email folders, email settings, pst folders.
Troubleshoot and fix or escalate issues involving hardware systems and software applications remotely through IP assist or remote desktop. Route calls to correct businesses in case of incorrect transfer.
Uninstall re-install of network and locally connected printers faxes and scanners. Provide VDI network and desktop support via remote desktop connection.
Provide support to remote users who connect through a vpn provide secure login access unlock accounts change passwords.
Assist users in Migrating from Windows XP or Vista to Windows 7 by providing desktop support or by use of one touch installations. See through the migration and troubleshoot issues if not migrated correctly.
Reinstall applications and network printers after migration.

Confidential, West Des Moines, Iowa

Insurance Agent

Responsibilities:

Offer disability, health and life insurance.
Cold Call for new leads.
Contact old leads to set up appointments Interview and offer insurance based on customer’s needs.

Confidential, Grinnell, Iowa

Warehouse Worker

Responsibilities:

Confidential, Des Moines, Iowa

Customer Service Sales Associate

Responsibilities:

Inbound call center.
Provide excellent customer service.
Take calls regarding account and billing concerns.
T roubleshoot internet and cellular service.
Offer and upsell Confidential services including phone, satellite, internet and cellular service.