Client Services Technician Resume
5.00/5 (Submit Your Rating)
SUMMARY
Microsoft Certified Desktop Support Technician (MCDST) with 7+ years of technical help desk experience support
AREAS OF EXPERTISE
- Customer Service:Can communicate with end users with various technical expertise, and provide service within terms of Service Level Agreement. Familiar with Remedy, RX, ServiceNow, Confidential SMART and Einstein issue tracking systems.
- Network Hardware:Can troubleshoot and configure DSL modems, interpret basic results from DSLAMs and aggregators, and utilize DSL Express.
- Consumer Devices: Can assist with connectivity and configuration of tablets SmartPhones, etc.
TECHNICAL SKILLS
Software supported includes: Outlook, Thunderbird, Firefox, Chrome
Operating Systems supported includes: Windows 7, Windows Vista, Windows 8, Windows 10
PROFESSIONAL EXPERIENCE
Confidential
Client Services Technician
Responsibilities:
- Provide 1 st level support to Confidential Home Security customers
- Utilize Einstein 360 issue tracking system
- Provide floor support as needed
Confidential
Help Desk Representative
Responsibilities:
- Provided 1st and 2nd level support to employees and customers of; Confidential
- Utilized Remedy, Confidential and Confidential ticketing packages
- Assisted in maintenance of support database
- Assisted co - workers as needed
- Previously supported Confidential
Confidential, Carlisle, PA
Technical Support Technician
Responsibilities:
- Provided network, hardware and application support to Confidential DSL customers according to SLA.
- Provided basic support to telephone and IPTV customers as call volume demanded
- Maintained high level of service while minimizing handle time.
- Logged repeat calls for further analysis.
- Assisted with resolution of chronic and escalated calls
Confidential
Test and Repair
Responsibilities:- Verified functions of consumer electronics
- Received basic training in replacement of Confidential iPhone displays
Confidential
Web Researcher
Responsibilities:
- Reviewed results from web searches for user utility and reliability of sources
Confidential
Technician
Responsibilities:
- Assist with hardware refresh as client's needs demand
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
